IT Service Desk Technician

Resource Management Concepts, Inc.; Crane (IN); On-site; USD 60,000 - 70,000; Full time

Job summary

Resource Management Concepts, Inc. (RMC) is hiring an IT Service Desk Technician at Crane, Indiana.

The role supports a busy government and commercial environment, handling end-user issues, onboarding new users, and documenting procedures. Candidates must have a DoD Secret clearance, DoD 8570 IAT Level 2 (Security+ CE), and three years of IT help desk experience; an Associate's degree with related experience is acceptable as a substitute.

Qualifications

• Three (3) years of Systems Administration and/or IT Help Desk Experience.
• DoD 8570 IAT Level 2 Certification (Security + CE) required.
• Active DoD Secret clearance required.
• Associates degree plus one year of experience may be considered in lieu of degree.
• Experience with Help Desk tracking/ticketing systems (ServiceNow and others).
• Diagnose data communications problems using specialized tools and software utilities.
• Installation and configuration of new workstations, peripheral equipment, and software.
• Ability to lift up to 50 pounds.
• Effective verbal and written communication.
• Experience in a busy call center environment.

Responsibilities

• Maintaining a professional relationship with customers in a busy call center.
• Providing technical support by responding to and resolving end-user problems.
• Identify, research and resolve Tier 1 technical problems.
• Documenting internal procedures.
• Assisting with onboarding of new users.
• Effective verbal and written communication.
• Ability to work independently and as part of a team in researching data and developing analytical techniques.
• Installation and configuration of new workstations and software.
• Ability to lift up to 50 pounds.

Skills

Verbal communication

Written communication

Teamwork

Independent work

Education

Associates degree

Security+ DoD 8570 IAT Level 2

Tools

ServiceNow

Ticketing systems

Job description

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring an IT Service Desk Technician (0800-1600 M-F) at Crane, Indiana.

The selected applicant will be responsible for:

• Maintaining a professional relationship with all customers and clients in a very busy call center environment.

• Providing technical support by responding to and resolving end-user problems.

• Identify, research and resolve technical problems at the Tier 1 level of responsibility.

• Documenting internal procedures.

• Assisting with the onboarding of new users.

• Effective verbal and written communication.

• Ability to work independently and as part of a team in researching data and developing analytical techniques and methodologies.

• Three (3) years of Systems Administration and/or IT Help Desk Experience.

• Associates degree plus one (1) year of experience considered in lieu of

• Effective use of Help Desk tracking and ticketing system(s); tracking technical issues using ServiceNow and other ticketing systems; maintaining historical records and related documentation to ensure timely resolution.

• Diagnose data communications problems using specialized tools, test equipment and software utilities.

• Installation and configuration of new workstations, peripheral equipment, and software.

• Ability to lift up to 50 pounds.

Certification Requirements:

• DoD 8570 IAT Level 2 Certification (Security + CE) is required. Additional Training may be required to be completed within 30 days of start.

Security Clearance Requirements:

• Active DoD Secret clearance is required to be maintained. Applicants selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.

At RMC, we’re committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees.

RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.

Salary at RMC is determined by various factors, including but not limited to location, a candidate’s specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current salary range for this position will be $60,000 to $70,000 (annually).