Service Desk Associate Technician — Hybrid & Secret‑Cleared

CACI International Inc; Oklahoma City (OK); Híbrido; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work options

Descripción de la vacante

CACI International Inc is seeking an Enterprise Service Desk Associate Technician to triage and resolve routine IT issues, guiding users through basic steps and utilizing ServiceNow for incident tracking. The role supports a 24/7 operation with day, weekend, and swing shifts and may offer hybrid work options.

Qualified candidates will have a DoD Secret clearance, a high school diploma with 2+ years of technical experience, strong communication skills, and familiarity with service desk operations

Formación

• Must be able to obtain and maintain a DoD Secret clearance.
• High School diploma with 2+ years technical experience; an Associate’s degree may substitute for 2 years of experience.
• Strong verbal and written communication skills.
• Experience with Service Desk operations and ticket handling.
• Hands-on experience with end-user devices and common applications.
• Familiarity with ServiceNow is preferred.

Responsabilidades

• Assess incoming support requests and determine urgency, routing to the correct support tier.
• Provide first-line troubleshooting and guide users through basic solutions.
• Escalate complex issues with detailed documentation to specialized teams.
• Use ServiceNow to manage incident tracking, ticketing, and reporting.
• Identify patterns to improve triage processes and overall service desk performance.

Conocimientos

Verbal communication

Written communication

Team collaboration

End-user support

Educación

High School diploma

Herramientas

ServiceNow

Descripción del empleo

CACI International Inc is seeking an Enterprise Service Desk Associate Technician to triage and resolve routine IT issues, guiding users through basic steps and utilizing ServiceNow for incident tracking. The role supports a 24/7 operation with day, weekend, and swing shifts and may offer hybrid work options.

Qualified candidates will have a DoD Secret clearance, a high school diploma with 2+ years of technical experience, strong communication skills, and familiarity with service desk operations