Help Desk Technician I – MCU, Interim Secret Clearance

AMERICAN SYSTEMS; Quantico (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

AMERICAN SYSTEMS is hiring a Help Desk Technician I to deliver in-person, phone, and remote IT support to government end users. You will log incidents, troubleshoot AD accounts, OS issues, and cloud services, and work with SCCM on imaging and deployments.

The role requires US citizenship, interim secret/secret clearance, and at least 1 year of help desk experience, plus DoD 8570 IAT II certification at hire. Collaborative, security-minded team environment.

Qualifications

• Must be a U.S. citizen with interim secret or secret clearance.
• At least 1 year of help desk or desk-side tech support experience.
• Familiarity with Microsoft Office Outlook, Excel and Word.
• Experience with ticketing systems (Remedy, ServiceNow, ConnectWise, Jira).
• Proficient with Active Directory and Windows operating systems.
• Strong communication and teamwork abilities; detail-oriented; adaptable.

Responsibilities

• Log, troubleshoot, and close help desk tickets; provide status updates.
• Create, modify, maintain, and troubleshoot AD user accounts and systems.
• Resolve end-user device OS/app issues via phone, remote, or on-site support.
• Maintain device software, apply patches and security updates.
• Troubleshoot cloud services like Google Workspace or Office 365.
• Coordinate system image changes with the SCCM Image Team.
• Install and maintain client applications and baselines on devices.
• Perform minor hardware repairs and document changes.
• Create/update technical process documentation; assist change requests.
• May support MCU content management as needed.

Skills

US Citizenship

Clearance: Interim Secret / Secret

Help desk experience

Microsoft Office

Excellent communication

Team player

Problem solving

Attention to detail

Weekend/after-hours availability

Education

DOD 8570 IAT Level II certification (e.g., Security+ CE)

Tools

Remedy

ServiceNow

ConnectWise

Jira

Active Directory

Windows OS

Job description

AMERICAN SYSTEMS is hiring a Help Desk Technician I to deliver in-person, phone, and remote IT support to government end users. You will log incidents, troubleshoot AD accounts, OS issues, and cloud services, and work with SCCM on imaging and deployments.

The role requires US citizenship, interim secret/secret clearance, and at least 1 year of help desk experience, plus DoD 8570 IAT II certification at hire. Collaborative, security-minded team environment.