IT Support Desk Specialist (Onsite)

Elite-Recruiting-; Longmont (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

Elite-Recruiting- is seeking an IT Help Desk Technician to provide first-level support for hardware, software, and network issues. The role involves troubleshooting, ticketing, and IT asset management while delivering strong customer service.

Responsibilities include desktop support, remote assistance, and end-user training on security and best practices. A high school diploma is required; IT-related degree or certifications are a plus, with travel between Gillette facilities possible.

Qualifications

• Experience with Windows environments and Microsoft Office.
• Experience with ticketing systems such as ServiceNow, Zendesk, or Jira is preferred.
• Certifications like CompTIA A+ or MCP are a plus.

Responsibilities

• Provide first-level technical support via phone, email, remote support, and in-person assistance.
• Diagnose and resolve hardware, software, printer, and network connectivity issues.
• Install, configure, and maintain desktop computers, laptops, peripherals, and business applications.
• Utilize remote support tools to resolve user issues.
• Create, prioritize, update, and close support tickets in the ticketing system.
• Maintain documentation, knowledge base articles, and IT asset inventories.

Skills

Windows OS

Microsoft Office

Customer service

Remote support

Education

High school diploma or equivalent

Associates or Bachelors in IT-related field preferred

Tools

ServiceNow

Zendesk

Jira

Job description

Elite-Recruiting- is seeking an IT Help Desk Technician to provide first-level support for hardware, software, and network issues. The role involves troubleshooting, ticketing, and IT asset management while delivering strong customer service.

Responsibilities include desktop support, remote assistance, and end-user training on security and best practices. A high school diploma is required; IT-related degree or certifications are a plus, with travel between Gillette facilities possible.