IT Service Desk Specialist: Client Remediation & PC Refresh

Artech Information System LLC; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading IT staffing company in the United States seeks a Service Desk Technician to focus on client-required remediation tasks, including PC renaming and refreshes. The role requires one year of service desk experience, familiarity with MS Office and Windows operating systems, and strong communication skills. Candidates may need to travel for support at other facilities. This position offers the opportunity to work in a dynamic environment where customer satisfaction is prioritized.

Qualifications

• One year experience in a service desk environment; A+ certification beneficial.
• Strong familiarity with MS Office 2010 - 2016 and Windows 7 - 10.
• Ability to travel for staff augmentation or support.

Responsibilities

• Focus on client-required remediation tasks like PC renames and refreshes.
• Satisfy user requests efficiently while maintaining quality standards.
• Ensure follow-through and customer satisfaction.

Skills

Knowledge of computer systems administration

Knowledge of computer networks

MS Office proficiency

Excellent communication skills

Job description

A leading IT staffing company in the United States seeks a Service Desk Technician to focus on client-required remediation tasks, including PC renaming and refreshes. The role requires one year of service desk experience, familiarity with MS Office and Windows operating systems, and strong communication skills. Candidates may need to travel for support at other facilities. This position offers the opportunity to work in a dynamic environment where customer satisfaction is prioritized.