Windows Specialist

The Phoenix Group; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in New York seeks an IT Support Technician to deliver hands-on support for Windows systems. Responsibilities include troubleshooting OS issues, performing system refreshes, and resolving user access problems. Ideal candidates should have 1-3 years of experience in IT support, along with familiarity with Windows 10/11 and ticketing systems. This vital role ensures minimal disruption to operations and supports end-users effectively.

Qualifications

• 1–3 years of experience in IT support or help desk environments.
• Hands-on experience supporting Windows 10/11 systems.
• Familiarity with Windows refresh, reset, and recovery processes.

Responsibilities

• Perform Windows refreshes, in-place repairs, and system resets while preserving user data.
• Troubleshoot Windows OS issues including performance degradation, failed updates, and system errors.
• Diagnose and resolve hardware and software issues on laptops and desktops.
• Support users with account access, basic networking, and application issues.
• Document incidents, resolutions, and system changes in a ticketing system.
• Escalate complex issues to senior IT staff as needed.

Skills

Windows troubleshooting

Ticketing systems

Account access support

Networking basics

Tools

ServiceNow

Jira

Zendesk

Job description

We are seeking an IT Support Technician to provide hands-on end-user support with a strong focus on Windows system refreshes, troubleshooting, and device remediation. This role will support employees by resolving OS-level issues, improving system performance, and ensuring minimal disruption to daily operations.

Responsibilities

• Perform Windows refreshes, in-place repairs, and system resets while preserving user data
• Troubleshoot Windows OS issues including performance degradation, failed updates, and system errors
• Diagnose and resolve hardware and software issues on laptops and desktops
• Support users with account access, basic networking, and application issues
• Document incidents, resolutions, and system changes in a ticketing system
• Escalate complex issues to senior IT staff as needed

Requirements

• 1–3 years of experience in IT support or help desk environments
• Hands-on experience supporting Windows 10/11 systems
• Familiarity with Windows refresh, reset, and recovery processes
• Experience using ticketing systems (ServiceNow, Jira, Zendesk, or similar)