Onsite Desktop Support Specialist for Tech Refresh

Agility Partners; San Diego (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Agility Partners in San Diego is seeking a Desktop Support Analyst to support a large-scale technology refresh initiative. This role involves troubleshooting hardware and software issues, assisting with PC deployments, and ensuring accurate asset tracking.

The ideal candidate has at least 2 years of IT support experience, strong client interaction skills, and is proficient in Excel. This position is pivotal to maintaining operations and delivering exceptional service throughout the project.

Qualifications

• 2+ years of IT support or related experience required.
• Knowledge of hardware, software, operating systems essential.
• Experience supporting customers in various settings preferred.

Responsibilities

• Provide in person support to resolve hardware, software, network, and configuration issues.
• Install, remove, or configure PCs and related technology.
• Maintain accurate asset documentation using the ServiceNow platform.

Skills

IT support experience

Hardware troubleshooting

Software troubleshooting

Client interaction

Excel skills

Education

A.S. in Computer Science or equivalent

Tools

ServiceNow

Diagnostic tools

Job description

Agility Partners in San Diego is seeking a Desktop Support Analyst to support a large-scale technology refresh initiative. This role involves troubleshooting hardware and software issues, assisting with PC deployments, and ensuring accurate asset tracking.

The ideal candidate has at least 2 years of IT support experience, strong client interaction skills, and is proficient in Excel. This position is pivotal to maintaining operations and delivering exceptional service throughout the project.