AI-Savvy IT Service Desk Technician

preciselyusjobs; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Precisely is seeking a Service Desk Technician for an onsite role in the Tempe, Arizona area. You will deliver frontline IT support via phone, email, chat, and in person, resolving hardware, software, and identity issues and aiding with deployment and onboarding.

Ideal candidates have 2+ years in a service desk role, strong customer service, and proficiency with Windows, M365, AD/Entra ID, and remote support tools. Some travel is not required.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred or equivalent work experience.
• 2+ years in a Service Desk, Help Desk, IT Support, Desktop Support, or related role.
• 2+ years supporting Windows, Microsoft 365, hardware, software, and user accounts.
• Experience with AD/Entra ID, remote support tools, printing, and Mac/iOS knowledge.

Responsibilities

• Troubleshoot end-user issues with hardware, software, OS, M365, accounts, printers, peripherals, and connectivity.
• Provide technical support via phone, email, chat, walk-up, and ticketing.
• Review and triage incoming tickets by priority and impact.
• Create and maintain documentation, guides, and knowledge articles.
• Assist with device deployment, onboarding, and inventory management.
• Support conference room tech and office devices; collaborate with IT team.

Skills

Windows OS

Microsoft 365

Active Directory

Azure Entra ID

Hardware troubleshooting

Remote support tools

Printer support

Mac/iOS knowledge

Education

Associate degree in IT/related field

Tools

TeamViewer

BeyondTrust

Quick Assist

Jira Service Management

ServiceNow

Job description

Precisely is seeking a Service Desk Technician for an onsite role in the Tempe, Arizona area. You will deliver frontline IT support via phone, email, chat, and in person, resolving hardware, software, and identity issues and aiding with deployment and onboarding.

Ideal candidates have 2+ years in a service desk role, strong customer service, and proficiency with Windows, M365, AD/Entra ID, and remote support tools. Some travel is not required.