IT Service Desk Pro — End-User Support & Troubleshooting

The Aspen Group; Chicago (IL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Job summary

The Aspen Group is seeking an IT Service Desk Specialist to provide reliable, high-quality desktop and remote IT support. You will resolve tickets, troubleshoot hardware/software/network issues, and maintain strong customer service for end users and executives.

You will work with diverse technologies, escalate complex problems, and collaborate with departments on IT initiatives. Prior experience in enterprise environments and familiarity with remote locations are preferred.

Qualifications

• Associates Degree in Computer Science or relevant field or commiserate experience.
• 1+ year hands-on desktop support or similar role.
• Strong organization and problem-solving skills.
• Experience operating, installing, and troubleshooting computer hardware and peripherals.
• Familiar with ServiceNow or similar ticketing systems.
• Experience supporting Windows 10/11, iOS and Mac OS; AD knowledge.
• Experience with remote locations and remote access tools (Bomgar preferred).
• Strong technical writing skills are a plus.

Responsibilities

• Provides user assistance and ticket resolution for hardware, software, and networking needs.
• Diagnoses and troubleshoots problems and escalates as needed.
• Conducts diagnostic reviews and troubleshoots issues as requested by users.
• Recommends hardware solutions for user computers in office areas.
• Troubleshoots and updates devices remotely.
• Provides good customer service to ensure functionality and assist users.
• Reports feedback and potential technical needs.
• Documents issues and resolutions in the ITSM platform.

Skills

Customer service

Problem-solving

Communication

Organization

Technical writing

Education

Associates Degree in Computer Science or relevant field

Tools

ServiceNow

Bomgar

Windows 10/11

iOS

Mac OS

Active Directory

Job description

The Aspen Group is seeking an IT Service Desk Specialist to provide reliable, high-quality desktop and remote IT support. You will resolve tickets, troubleshoot hardware/software/network issues, and maintain strong customer service for end users and executives.

You will work with diverse technologies, escalate complex problems, and collaborate with departments on IT initiatives. Prior experience in enterprise environments and familiarity with remote locations are preferred.