Information Technology Service Desk

Pinnacle Partners, Inc; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Pinnacle Partners, Inc. in Indianapolis, IN is seeking an IT Service Desk Technician to serve as a dependable technical resource for end users across multiple locations.

You will provide Level 1 phone and deskside support, respond to requests via the ticketing portal, configure and deploy IT assets, and troubleshoot hardware and application issues. The ideal candidate has at least 1 year of helpdesk experience, familiarity with MS tools, and experience with a ticketing system, with a

Qualifications

• 1 year of Helpdesk experience.
• Experience troubleshooting and supporting MS tools and technologies.
• Experience troubleshooting technical issues.
• Experience with a ticketing system.

Responsibilities

• Provide Level 1 phone support and deskside support across office locations.
• Respond to new IT requests submitted through the ticketing portal.
• Configure and deploy new IT assets for team members and locations.
• Troubleshoot application and hardware issues.

Skills

Helpdesk experience

MS tools

Ticketing system

Troubleshooting

Tools

Ticketing system

MS Office

Job description

We are seeking a motivated IT Service Desk Technician to serve as a dependable technical resource for our client's end users. This role will play a critical part in resolving day-to-day IT issues, deploying and maintaining IT assets, and delivering hands-on support across multiple locations. This is an excellent opportunity for a customer-focused technical professional who thrives on problem-solving, fast-paced environments, and continuous learning.

Key Responsibilities:

• Provide Level 1 phone support and deskside support across office locations
• Respond to new IT requests submitted through the ticketing portal
• Configure and deploy new IT assets for team members and locations
• Troubleshoot application and hardware issues

Requirements:

• 1 year of Helpdesk experience
• Experience troubleshooting and supporting MS tools and technologies
• Experience troubleshooting technical issues
• Experience with a ticketing system

Preferred:

• Retail and point-of-sale (POS) experience