Help Desk Specialist

Coda Search│Staffing; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Coda Search│Staffing is seeking an IT Help Desk Support Specialist to provide first-level technical assistance for end users via phone, email, and chat. You’ll troubleshoot hardware, software, networks, and printers, document tickets, and ensure timely resolution while delivering excellent service.

Ideal candidates have 1–2 years of IT help desk experience, experience with ticketing systems (ServiceNow, Jira, LiveChat), and strong communication.

Qualifications

• 1–2 years of IT Help Desk or Technical Support experience.
• Experience using ticketing systems and writing technical support reports and documentation.
• Broad knowledge of operating systems, application software, desktops, networks.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• A customer-focused mindset and the ability to manage multiple support requests.
• Ability to work independently while knowing when to escalate an issue.

Responsibilities

• Provides first-level IT support for all end-users via telephone, email, or chat
• Troubleshoots and resolves hardware, software, and voice/data communication systems issues.
• Escalates calls when appropriate.
• Follows up on all tickets in a timely manner and pursues issues through to resolution

Skills

Troubleshooting

Customer service

Written communication

Verbal communication

Ticketing systems

Tools

ServiceNow

LiveChat Help Desk

Jira

Job description

We are seeking an IT Help Desk Support Specialist to provide first-level technical support for end users via phone, email, and chat. In this role, you'll troubleshoot hardware, software, network, and system issues, document support tickets, and ensure timely issue resolution while delivering excellent customer service.

What You'll Do

• Provides first-level IT support for all end-users via telephone, email, or chat
• Troubleshoots and resolves hardware, software, and voice/data communication systems issues.
• Escalates calls when appropriate.
• Follows up on all tickets in a timely manner and pursues issues through to resolution

Requirements:

• 1–2 years of IT Help Desk or Technical Support experience
• Requires experience using ticketing systems and writing technical support reports and documentation (ServiceNow, LiveChat Help Desk, Jira, etc.)
• Broad knowledge of common operating systems, application software, desktops, laptops, printers, and networks.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• A customer-focused mindset and the ability to manage multiple support requests.
• Ability to work independently while knowing when to elevate an issue.