End-User IT Support Pro: Desktop & Mac/Windows

ESP Global Services; Arlington Heights (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental plans

PTO time

Perkbox discounts

On-site Paid Parking

Job summary

ESP Global Services is seeking a Desktop Support Technician to provide end-user IT support for Windows PCs, Macs, printers, and mobile devices across departments. You will manage tickets, maintain asset inventories, and assist with onboarding/offboarding, accounts, and access provisions.

The role includes hardware/software upgrades and identity management tasks in a 40-hour onsite schedule. Candidates typically have 1–3 years of Helpdesk/Desktop Support experience, with MS Windows expertise and

Qualifications

• 1–3 years of Helpdesk/Desktop Support or Field Services experience including hardware/software troubles
• 1–3 years of experience with current Microsoft Windows Desktop software
• 1–3 years of experience supporting DSS, multiple workstation OS, multiple mobile OS, networking, printing
• Experience in onboarding/offboarding desktop/laptop, IPAD, screens, patch cabling, software configuration, mobile setup
• Understanding of network protocols, server hardware, and configurations

Responsibilities

• Provide in-person, phone, remote, and email user support
• Keep ticketing system up to date with issue status
• Maintain up-to-date inventory of deployed computing assets
• Research, recommend, and order software/hardware for departments
• Create/provision user accounts and access
• Support Windows and Apple systems troubleshooting
• Assist with hardware/software upgrades
• Support printing and peripheral devices
• Set up and configure desktop hardware/software per internal controls
• Participate in identity and access management tasks
• Work five 8-hour shifts onsite as needed

Skills

Helpdesk/Desktop Support

Windows Desktop

Mac OS

Networking

Printer support

Mobile devices

Certifications

Education

A+/Network+/Security+

Tools

Ticketing system

Inventory system

Remote support tools

Job description

ESP Global Services is seeking a Desktop Support Technician to provide end-user IT support for Windows PCs, Macs, printers, and mobile devices across departments. You will manage tickets, maintain asset inventories, and assist with onboarding/offboarding, accounts, and access provisions.

The role includes hardware/software upgrades and identity management tasks in a 40-hour onsite schedule. Candidates typically have 1–3 years of Helpdesk/Desktop Support experience, with MS Windows expertise and