IT Service Desk Specialist — End-User Support

Little Flower Children and Family Services of New York; Wading River (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

A non-profit organization is seeking an IT Service Desk Specialist to provide technical support for end-users across multiple locations. The ideal candidate will possess strong customer service skills and technical troubleshooting abilities. Responsibilities include managing Microsoft 365 setups, providing printer support, and troubleshooting various IT issues. A minimum of 1 year of IT support experience and an associate's degree in IT or related field are required. This role also entails basic user training and maintaining communication with all staff members.

Qualifications

• 1+ years in IT support or help desk role.
• Preferred healthcare IT experience.
• Working knowledge of basic networking and hardware troubleshooting.

Responsibilities

• Provide technical support for end-users via phone, email, and in-person.
• Manage Microsoft 365 setups and troubleshoot issues.
• Install and configure network and local printers.

Skills

Customer service orientation

Technical troubleshooting

Detail-oriented

Excellent communication

Education

Associate's degree in Information Technology

Relevant technical certifications (CompTIA A+, Microsoft certifications)

Tools

Windows 10/11

Microsoft 365 suite

Ticketing systems

Job description

A non-profit organization is seeking an IT Service Desk Specialist to provide technical support for end-users across multiple locations. The ideal candidate will possess strong customer service skills and technical troubleshooting abilities. Responsibilities include managing Microsoft 365 setups, providing printer support, and troubleshooting various IT issues. A minimum of 1 year of IT support experience and an associate's degree in IT or related field are required. This role also entails basic user training and maintaining communication with all staff members.