IT Service Desk Intern — Windows & Microsoft 365 Support

ArtiFlex Manufacturing, Inc; Wooster (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

ArtiFlex Manufacturing, Inc. is seeking a Service Desk Technician to deliver first-line technical support for computer systems, hardware, and software. You will respond to queries, diagnose issues, and implement solutions across office and manufacturing environments.

The role involves onboarding/offboarding assistance, managing Microsoft 365 apps, including Outlook and Teams, and maintaining IT assets and security controls. Occasional travel to other locations may be required.

Qualifications

• High school diploma or equivalent.
• Currently enrolled in a college or technical program pursuing Information Technology, Computer Science, Cybersecurity, or a related field.
• CompTIA A+, Network+ or similar certification.
• Experience with Microsoft 365 and Azure/Entra ID.
• Familiarity with Active Directory.
• Experience with Microsoft Teams.
• Basic understanding of cybersecurity principles.
• Experience using an IT help desk or ticketing system.
• Experience supporting Windows 10/11 environments.

Responsibilities

• Provide first-level technical support to employees through phone, email, chat, and in-person assistance.
• Troubleshoot and resolve common hardware, software, network, and connectivity issues.
• Install, configure, maintain, and replace desktop computers, laptops, monitors, printers, and other IT equipment.
• Set up and configure new employee computers, accounts, phones, and other technology.
• Assist with employee onboarding and offboarding, including account creation, equipment setup, access changes, and equipment recovery.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Assist with Active Directory and user account administration, including password resets and security group membership.
• Troubleshoot basic network connectivity issues involving switches, wireless access points, cabling, VPN connections, and TCP/IP.
• Install and troubleshoot software applications and operating system issues.
• Maintain accurate records of IT equipment, software, users, and support activities.
• Enter, update, and track service tickets using the company's IT service management system.
• Assist with maintaining endpoint security, antivirus/EDR, Windows updates, and other security controls.
• Escalate complex hardware, software, network, or security issues to senior IT staff or appropriate vendors.
• Assist with IT projects, system upgrades, hardware deployments, and technology improvements.
• Follow company IT policies, procedures, and cybersecurity practices.
• Maintain a professional and customer-focused relationship with employees at all levels of the organization.
• Travel to other company locations as needed to provide technical support.

Skills

Customer support

Troubleshooting

Microsoft 365

Active Directory

TCP/IP

Help desk software

Windows 10/11

IT support basics

Education

High school diploma

Pursuing IT program

CompTIA A+

CompTIA Network+

Tools

Microsoft 365

Azure/Entra ID

Active Directory

Microsoft Teams

IT help desk ticketing system

Job description

ArtiFlex Manufacturing, Inc. is seeking a Service Desk Technician to deliver first-line technical support for computer systems, hardware, and software. You will respond to queries, diagnose issues, and implement solutions across office and manufacturing environments.

The role involves onboarding/offboarding assistance, managing Microsoft 365 apps, including Outlook and Teams, and maintaining IT assets and security controls. Occasional travel to other locations may be required.