Service Desk Technician I — Windows, Office 365 & VPN

IT1; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Vacation

Paid Holidays

401K Plan with company match

In-house fitness center

Job summary

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a motivated Service Desk Technician I to join our Service Desk team. You will support employees of corporate clients via phone, email, and chat, troubleshoot Outlook and Windows OS, and help maintain uptime for critical services.

The role emphasizes customer service, rapid issue resolution, and documenting solutions in our knowledge base.

Qualifications

• Experience in a call center or service desk environment.
• Strong troubleshooting and documentation skills.
• Proficient with Microsoft Office and Windows OS.
• Familiarity with Active Directory and VPN.
• Excellent customer service mindset.

Responsibilities

• Provide multi-channel support to corporate clients.
• Troubleshoot Outlook and Office apps.
• Assist with password resets via Active Directory.
• Configure printers and network devices.
• Track and document issues in a ticketing system.

Skills

Customer support

Windows OS

Office 365

VPN support

Printer setup

Remote access

Active Directory

Troubleshooting

Documentation

Time management

Communication

Education

High School Diploma/GED

1–3 years in service desk

Tools

AutoTask

Ticketing systems

Remote desktop tools

Knowledgebase

Lotus Notes

Job description

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a motivated Service Desk Technician I to join our Service Desk team. You will support employees of corporate clients via phone, email, and chat, troubleshoot Outlook and Windows OS, and help maintain uptime for critical services.

The role emphasizes customer service, rapid issue resolution, and documenting solutions in our knowledge base.