IT Service Desk Technician I — Windows & 365 Support

GTI Fabrication; Tempe (AZ); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

PTO & holidays

Life insurance

Career growth

Job summary

GTI Fabrication is seeking a Service Desk Technician I to be the first point of contact for IT support across our Tempe operations. You will provide desktop support, account administration, and device lifecycle management to ensure employees stay productive.

You will handle Microsoft 365 services, Windows workstations, and access management while adhering to IT standards and SLAs. This is an on-site role with opportunities to contribute to continuous improvement.

Qualifications

• Experience supporting Windows and Microsoft 365 environments.
• Basic knowledge of Active Directory and Microsoft Entra ID.
• Strong troubleshooting, customer service, and communication skills.
• Ability to prioritise multiple tasks in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for IT support requests.
• Diagnose and resolve Tier I and II issues.
• Escalate complex issues to Systems Administrators, Engineers, or other IT teams when appropriate.
• Maintain accurate ticket documentation within the ITSM platform.
• Meet established SLAs.

Skills

Windows support

Microsoft 365

Active Directory

Entra ID

Troubleshooting

Customer service

Communication

Task prioritization

Tools

Freshservice

Intune

Endpoint Manager

Job description

GTI Fabrication is seeking a Service Desk Technician I to be the first point of contact for IT support across our Tempe operations. You will provide desktop support, account administration, and device lifecycle management to ensure employees stay productive.

You will handle Microsoft 365 services, Windows workstations, and access management while adhering to IT standards and SLAs. This is an on-site role with opportunities to contribute to continuous improvement.