Service Desk Technician Intern/ Co-Op

ArtiFlex Manufacturing, Inc; Wooster (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

ArtiFlex Manufacturing, Inc. is seeking a Service Desk Technician to deliver first-line technical support for computer systems, hardware, and software. You will respond to queries, diagnose issues, and implement solutions across office and manufacturing environments.

The role involves onboarding/offboarding assistance, managing Microsoft 365 apps, including Outlook and Teams, and maintaining IT assets and security controls. Occasional travel to other locations may be required.

Qualifications

• High school diploma or equivalent.
• Currently enrolled in a college or technical program pursuing Information Technology, Computer Science, Cybersecurity, or a related field.
• CompTIA A+, Network+ or similar certification.
• Experience with Microsoft 365 and Azure/Entra ID.
• Familiarity with Active Directory.
• Experience with Microsoft Teams.
• Basic understanding of cybersecurity principles.
• Experience using an IT help desk or ticketing system.
• Experience supporting Windows 10/11 environments.

Responsibilities

• Provide first-level technical support to employees through phone, email, chat, and in-person assistance.
• Troubleshoot and resolve common hardware, software, network, and connectivity issues.
• Install, configure, maintain, and replace desktop computers, laptops, monitors, printers, and other IT equipment.
• Set up and configure new employee computers, accounts, phones, and other technology.
• Assist with employee onboarding and offboarding, including account creation, equipment setup, access changes, and equipment recovery.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Assist with Active Directory and user account administration, including password resets and security group membership.
• Troubleshoot basic network connectivity issues involving switches, wireless access points, cabling, VPN connections, and TCP/IP.
• Install and troubleshoot software applications and operating system issues.
• Maintain accurate records of IT equipment, software, users, and support activities.
• Enter, update, and track service tickets using the company's IT service management system.
• Assist with maintaining endpoint security, antivirus/EDR, Windows updates, and other security controls.
• Escalate complex hardware, software, network, or security issues to senior IT staff or appropriate vendors.
• Assist with IT projects, system upgrades, hardware deployments, and technology improvements.
• Follow company IT policies, procedures, and cybersecurity practices.
• Maintain a professional and customer-focused relationship with employees at all levels of the organization.
• Travel to other company locations as needed to provide technical support.

Skills

Customer support

Troubleshooting

Microsoft 365

Active Directory

TCP/IP

Help desk software

Windows 10/11

IT support basics

Education

High school diploma

Pursuing IT program

CompTIA A+

CompTIA Network+

Tools

Microsoft 365

Azure/Entra ID

Active Directory

Microsoft Teams

IT help desk ticketing system

Job description

The Service Desk Technician is responsible for providing technical assistance and support to employees with computer systems, hardware, or software issues. This will be accomplished by responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

General Description

The Service Desk Technician is responsible for providing technical assistance and support to employees with computer systems, hardware, or software issues. This will be accomplished by responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

Responsibilities

• Provide first-level technical support to employees through phone, email, chat, and in-person assistance.
• Troubleshoot and resolve common hardware, software, network, and connectivity issues.
• Install, configure, maintain, and replace desktop computers, laptops, monitors, printers, and other IT equipment.
• Set up and configure new employee computers, accounts, phones, and other technology.
• Assist with employee onboarding and offboarding, including account creation, equipment setup, access changes, and equipment recovery.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Assist with Active Directory and user account administration, including password resets and security group membership.
• Troubleshoot basic network connectivity issues involving switches, wireless access points, cabling, VPN connections, and TCP/IP.
• Install and troubleshoot software applications and operating system issues.
• Maintain accurate records of IT equipment, software, users, and support activities.
• Enter, update, and track service tickets using the company's IT service management system.
• Assist with maintaining endpoint security, antivirus/EDR, Windows updates, and other security controls.
• Escalate complex hardware, software, network, or security issues to senior IT staff or appropriate vendors.
• Assist with IT projects, system upgrades, hardware deployments, and technology improvements.
• Follow company IT policies, procedures, and cybersecurity practices.
• Maintain a professional and customer-focused relationship with employees at all levels of the organization.
• Travel to other company locations as needed to provide technical support.

Preferred Qualifications

• High school diploma or equivalent required.
• Currently enrolled in a college or technical program pursuing Information Technology, Computer Science, Cybersecurity, or a related field.
• CompTIA A+, Network+, or similar certification.
• Experience with Microsoft 365 and Azure/Entra ID.
• Familiarity with Active Directory.
• Experience with Microsoft Teams.
• Basic understanding of cybersecurity principles.
• Experience using an IT help desk or ticketing system.
• Experience supporting Windows 10/11 environments.

Job Location

Both office and manufacturing environments

Equipment Used

Computers, laptops, monitors, printers, scanners, mobile devices, networking equipment, and other IT hardware and peripherals used in office and manufacturing environments.