IT Help Desk Pro: Windows & Office 365 Support

Smart AutoCare; Richardson (TX); Presencial; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

Smart AutoCare is seeking a Service Desk Technician to deliver first-line IT support to staff, troubleshoot hardware and software, and ensure timely resolution of incidents. This role emphasizes effective communication with team members, diligent documentation, and maintaining service quality across workstations, Office 365, and mobile devices.

The ideal candidate will have 2-5 years of help desk experience, a related Bachelor's degree or equivalent work education, and strong problem-solving and

Qualificações

• 2-5 years proven experience as a Service Desk Technician.
• Bachelor of Science in Computer Science or relevant field or combination of work and education
• Excellent diagnostic and problem-solving skills
• Ability to communicate effectively with team members
• Outstanding organizational, project management, and time-management skills
• Ability to effectively work independently and on teams
• Troubleshooting experience on Windows platforms
• Experience supporting Microsoft Office applications, including Outlook in an exchange or Office 365 environment
• Experience supporting mobile devices

Responsabilidades

• Provide first contact support and initial triage for IT service desk tickets.
• Maintain, support, troubleshoot, install, patch, and upgrade workstations, systems, software, and peripherals.
• Track and complete projects to completion.
• Route problems to the correct resources.
• Update helpdesk data and produce activity reports.
• Guide associates through problem solving and document resolutions for knowledgebase articles.
• Ensure proper recording, documentation, and closure.
• Recommend procedure modifications and improvements.

Conhecimentos

Problem-solving

Communication

Time management

Independent work

Team collaboration

Diagnostics

Troubleshooting

Formação académica

Bachelor's degree in Computer Science or related field

Ferramentas

Office 365

Windows OS

Descrição da oferta de emprego

Smart AutoCare is seeking a Service Desk Technician to deliver first-line IT support to staff, troubleshoot hardware and software, and ensure timely resolution of incidents. This role emphasizes effective communication with team members, diligent documentation, and maintaining service quality across workstations, Office 365, and mobile devices.

The ideal candidate will have 2-5 years of help desk experience, a related Bachelor's degree or equivalent work education, and strong problem-solving and