IT Service Desk Technician I — Windows & Microsoft 365 Support

Rimkus Consulting Group, Inc; Houston (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Short Term Disability

Training & Development

Job summary

Rimkus Consulting Group, Inc is seeking a Services Desk Technician I to deliver frontline IT support for employees. You will troubleshoot hardware, software, and connectivity issues, support Windows devices and Microsoft 365 apps, handle password resets, and escalate complex problems to Tier 2 teams.

A strong IT foundation and customer-focused approach are essential. Each day you will assist with onboarding, maintain asset records, and contribute to the IT knowledge base while collaborating with

Qualifications

• Associate degree, diploma, or certificate in Information Technology or related field.
• 2-3 years of experience in a Service Desk or Desktop Support role.
• CompTIA A+ certification required.
• ITIL 4 Foundation certification preferred.
• Experience supporting Windows OS and Microsoft 365 applications.

Responsibilities

• Provide first-level technical support to employees by phone, email, chat, and ticketing system.
• Troubleshoot and resolve common hardware, software, OS, printing, and connectivity issues.
• Support Windows laptops, desktops, monitors, printers, mobile devices, and IT equipment.
• Assist with password resets, account access, permissions, and basic Active Directory tasks.
• Troubleshoot VPN, Wi-Fi, network connectivity, and remote-access issues.
• Install, configure, update, and maintain computers, software, and peripherals.
• Escalate complex issues to Tier 2 or other IT teams as needed.
• Maintain accurate IT asset records and contribute to knowledge base.

Skills

First-level support

Windows troubleshooting

Microsoft 365 support

Active Directory basics

VPN & network troubleshooting

IT ticketing system usage

Education

Associate degree in IT

Tools

Microsoft 365

IT ticketing system

Active Directory

Job description

Rimkus Consulting Group, Inc is seeking a Services Desk Technician I to deliver frontline IT support for employees. You will troubleshoot hardware, software, and connectivity issues, support Windows devices and Microsoft 365 apps, handle password resets, and escalate complex problems to Tier 2 teams.

A strong IT foundation and customer-focused approach are essential. Each day you will assist with onboarding, maintain asset records, and contribute to the IT knowledge base while collaborating with