IT Service Desk Associate — Windows & 365 Support

24 Hour Home Care - Corporate Division; Philadelphia (Philadelphia County); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) after 3 months

Wellness program

Life insurance & LTD

Charitable matching & VTO

12 paid federal holidays

Job summary

24 Hour Home Care, part of TEAM Services Group, is seeking a Level 1 Service Desk Technician to join its Philadelphia office. You will provide frontline IT support for employees, handle tickets, and assist with onboarding.

You will troubleshoot workstations, Microsoft 365 apps, printers, and networking, document solutions, and help maintain security procedures. The role requires 1–3 years in service desk or IT support.

Qualifications

• 1–3 years in service desk or IT support.
• Experience with ticketing platforms (Jira, ServiceNow, Zendesk, Freshservice).
• Working knowledge of Microsoft 365 and supporting Windows laptops/desktops.
• Basic knowledge of Active Directory, Entra ID, and networking concepts.
• Experience with Intune, NinjaOne or similar endpoint management tools preferred.
• Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals preferred.

Responsibilities

• Provide Level 1 support for incidents and service requests involving users, devices, and basic network issues.
• Triage, document, prioritize, and manage tickets using Jira or a similar ITSM platform.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive, and SharePoint; handle password resets and MFA.
• Onboard and offboard employees; set up accounts, licenses, and equipment.
• Troubleshoot laptops, desktops, monitors, docking stations, printers, and conference room tech.
• Maintain documentation and asset records per IT security procedures.

Skills

Service desk experience

Customer service

IT support

Windows support

AD/Entra ID basics

Endpoint management basics

Certifications preferred

Education

CompTIA A+/Network+/Microsoft 365 Fundamentals

Tools

Jira

ServiceNow

Zendesk

Freshservice

Intune

NinjaOne

Job description

24 Hour Home Care, part of TEAM Services Group, is seeking a Level 1 Service Desk Technician to join its Philadelphia office. You will provide frontline IT support for employees, handle tickets, and assist with onboarding.

You will troubleshoot workstations, Microsoft 365 apps, printers, and networking, document solutions, and help maintain security procedures. The role requires 1–3 years in service desk or IT support.