IT Service Desk Intern: Tech Support & Admin

RSM US LLP; Dallas (TX); On-site; USD 40,000 - 48,000; Full time

Job summary

RSM US LLP is seeking a Managed IT Service Desk Intern within our Technology Consulting group. The role offers exposure to infrastructure engineering, technology, design and business across multiple client engagements.

You will work closely with experienced consultants and gain hands-on experience delivering remote technical support to external managed service clients. The position emphasizes strong technical ability, customer service, and a desire to learn in a fast-paced, team-oriented

Qualifications

• Pursuing a BIS/CS/IT concentration or related field.
• GPA 3.0 or higher preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provide phone and email technical support for end-users to resolve hardware or software issues.
• Support and troubleshoot workstations, servers and network-related issues.
• Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients.
• Adapt to changing processes and technology and work well within a team.

Skills

Customer service

Communication

Problem solving

Analytical skills

Education

Bachelor’s degree in MIS/CS/IT

Currently pursuing or recently completed a bachelor’s or Master’s degree

Tools

Office 365

VMware ESX

Windows Servers

Azure AD

SharePoint/Teams

Citrix/Remote Desktop/VPN

Job description

RSM US LLP is seeking a Managed IT Service Desk Intern within our Technology Consulting group. The role offers exposure to infrastructure engineering, technology, design and business across multiple client engagements.

You will work closely with experienced consultants and gain hands-on experience delivering remote technical support to external managed service clients. The position emphasizes strong technical ability, customer service, and a desire to learn in a fast-paced, team-oriented