IT Service Desk Intern - Managed Tech Consulting

RSM; Mason City (IA); On-site; USD 40,000 - 47,000; Part time

Job summary

RSM is seeking a Managed IT Service Desk Intern to join our Technology Consulting group. You will provide remote technical support to external managed service clients, working closely with seasoned consultants on a variety of engagements across infrastructure, engineering, design and business.

The role emphasizes customer service, technical learning, and exposure to Office 365, Windows Server, and security practices. Travel up to 25% to client locations is required.

Qualifications

• A passion for technology and a desire to learn.
• Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration.
• A minimum 3.0 GPA is preferred.
• Excellent customer service skills.
• Travel to assigned client locations is required; access to reliable transportation is a must.
• Knowledge of Microsoft Office (Word, Excel, Visio) and Windows-based software/hardware.

Responsibilities

• Provide phone and email technical support for end-users to resolve hardware or software issues.
• Support and troubleshoot workstations, servers and network-related issues.
• Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients.
• Adaptability to changing processes and technology.
• Collaborate effectively within team interactions.
• Monitor and troubleshoot client backups.
• Escalate client issues through proper channels.
• Manage cases according to defined case impact and priority.
• Maintain client security standards and confidentiality of information.
• Document support issues and resolutions in RSM’s ticketing system.
• Identify trends from cases to detect chronic issues in software or hardware.

Skills

Customer service

Attention to detail

Communication

Problem solving

Stress tolerance

Travel willingness

Education

Bachelor's degree in MIS/CS/IT

Master's degree in MIS/CS/IT (preferred)

Tools

Microsoft Office (Word, Excel, Visio)

Office 365

Windows Server

SharePoint

VPN / Citrix / Remote access

Job description

RSM is seeking a Managed IT Service Desk Intern to join our Technology Consulting group. You will provide remote technical support to external managed service clients, working closely with seasoned consultants on a variety of engagements across infrastructure, engineering, design and business.

The role emphasizes customer service, technical learning, and exposure to Office 365, Windows Server, and security practices. Travel up to 25% to client locations is required.