IT Service Desk & Desktop Support Specialist
Randstad Digital Americas
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Benefits offered by this job
Job summary
Randstad Digital Americas in Tallahassee, FL seeks an IT Service Operations Technician to respond to customer requests and resolve incidents with information system products and services. The role reports to the IT Operations Supervisor in Jacksonville and requires working with minimal on-site supervision to deliver optimal solutions.
The position emphasizes timely problem resolution and strong communication with customers, including executive leaders, with overtime on a rotating schedule for
Qualifications
- Ability to effectively communicate (verbal & written) and provide quintessential customer service to all customers, including executive level leadership.
- Work with corporate customers in the resolution of technical issues.
- Plan, organize, & coordinate work assignments and prioritize workload.
- Keep abreast of emerging technologies.
- Recognize, identify, isolate, and resolve problems with information system products and services.
Responsibilities
- Respond to customer requests and identify, isolate, and resolve incidents with information system products and services.
- Report to the IT Operations Supervisor located in Jacksonville, FL.
- Work with minimal on-site supervision to provide optimal solutions for customer needs.
- Identify and resolve technical problems in a timely and accurate manner.
Skills
Education
Job description
Randstad Digital Americas in Tallahassee, FL seeks an IT Service Operations Technician to respond to customer requests and resolve incidents with information system products and services. The role reports to the IT Operations Supervisor in Jacksonville and requires working with minimal on-site supervision to deliver optimal solutions.
The position emphasizes timely problem resolution and strong communication with customers, including executive leaders, with overtime on a rotating schedule for
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