Desktop Support - IT Technical Support Specialist

Randstad Digital Americas; Tallahassee (FL); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K plan

Vision insurance

Job summary

Randstad Digital Americas in Tallahassee, FL seeks an IT Service Operations Technician to respond to customer requests and resolve incidents with information system products and services. The role reports to the IT Operations Supervisor in Jacksonville and requires working with minimal on-site supervision to deliver optimal solutions.

The position emphasizes timely problem resolution and strong communication with customers, including executive leaders, with overtime on a rotating schedule for

Qualifications

• Ability to effectively communicate (verbal & written) and provide quintessential customer service to all customers, including executive level leadership.
• Work with corporate customers in the resolution of technical issues.
• Plan, organize, & coordinate work assignments and prioritize workload.
• Keep abreast of emerging technologies.
• Recognize, identify, isolate, and resolve problems with information system products and services.

Responsibilities

• Respond to customer requests and identify, isolate, and resolve incidents with information system products and services.
• Report to the IT Operations Supervisor located in Jacksonville, FL.
• Work with minimal on-site supervision to provide optimal solutions for customer needs.
• Identify and resolve technical problems in a timely and accurate manner.

Skills

Customer service

Verbal communication

Written communication

Networking basics

Operating systems

Desktop Support

Troubleshooting

MACD

Problem solving

Time management

Education

Associate Degree in Computer Science/Information Technology

2 years relevant experience

IT Support Certification (IBM/Google/MSFT) preferred

Job description

Job Summary

The IT Service Operations Technician is responsible for responding to customer requests and identifying, isolating, and resolving incidents with information system products and services. The selected contingent worker will report to the IT Operations Supervisor located in Jacksonville, FL. The selected contingent worker will be required to work with minimal on-site supervision to provide optimal solutions in meeting customer needs. The focus of the assignment is to identify and resolve technical problems in a timely and accurate manner.

Qualifications & Experience

• Ability to effectively communicate (verbal & written) and provide quintessential customer service to all customers, including executive level leadership.
• Work with corporate customers in the resolution of technical issues.
• Plan, organize, & coordinate work assignments and prioritize workload.
• Keep abreast of emerging technologies.
• Recognize, identify, isolate, and resolve problems with information system products and services.
• Intermediate knowledge of various user application packages.
• Intermediate knowledge and experience of operating systems, networks, and platforms.
• Intermediate knowledge of Desktop Support, not limited to troubleshooting, set-up and delivery (Provisioning), MACD (Move/Add/Change/Delete).
• Strong Interpersonal skills.
• Strong oral and written communication skills.
• Ability to solve basic problems quickly.
• Ability to troubleshoot.
• Demonstrated customer service orientation and focus.
• Demonstrated ability to work effectively with customers and technical staff to resolve problems.
• Ability to work overtime as needed (After-hours/on-call work may be required for nights/weekends holidays on a rotating schedule).

Education And/or Experience

Associate Degree in Computer Science/Information Technology or related field OR 2 years relevant experience OR a combination of education and experience

IT Support Certification (IBM/Google/MSFT) preferred

location: Tallahassee, Florida

job type: Contract

work hours: 8am to 5pm

education: No Degree Required

Skills

• information system
• Computer Science
• Information Technology
• IT Operations
• prioritize workload
• effectively communicate
• Strong oral and written communication skills
• work effectively
• leadership
• resolve problems
• troubleshoot
• customer needs
• customer service
• customer service orientation
• Desktop Support
• contingent worker
• operating systems
• site supervision
• IT Support
• Service Operations

Equal Opportunity Employer

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Employer Statement

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Benefits

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Posting Duration

This posting is open for thirty (30) days.