Evening IT Service Desk Specialist

Randstad USA; Orlando (FL); On-site; USD 23,000 - 25,000; Full time

Job summary

Randstad USA in Orlando, FL is seeking an IT Service Desk Specialist to be the primary contact for technical support. You will answer, monitor, and prioritize incoming calls, troubleshoot issues, and resolve problems using established procedures while delivering top-tier customer service.

The role requires a high school diploma or equivalent and hands-on troubleshooting, with 2 years of experience preferred.

Qualifications

• High school diploma or equivalent.
• Hands-on experience with technical troubleshooting.
• Proficiency in standard word processing and spreadsheet software.
• Strong verbal and written communication skills with a positive, service-oriented attitude.

Responsibilities

• Answer Service Desk calls promptly and professionally. Log, update, and close IT Service Desk incidents for every issue.
• Diagnose and resolve most non-maintenance technical issues using knowledge of company systems, hardware and software.
• Submit vendor service tickets with clear troubleshooting details and follow up with restaurants and vendors to ensure timely resolution.
• Collaborate with Senior Specialists, Support staff, and management; follow escalation procedures and keep leadership informed.

Skills

Basic Software Skills

Telephone Etiquette

Responsiveness

Education

High School diploma or equivalent

Job description

Randstad USA in Orlando, FL is seeking an IT Service Desk Specialist to be the primary contact for technical support. You will answer, monitor, and prioritize incoming calls, troubleshoot issues, and resolve problems using established procedures while delivering top-tier customer service.

The role requires a high school diploma or equivalent and hands-on troubleshooting, with 2 years of experience preferred.