Helpdesk Support Technician

Remedy Staffing; Tallahassee (FL); Vor Ort; USD 25.000 - 34.000; Vollzeit

Zusammenfassung

Remedy Staffing in Tallahassee, FL is seeking a Helpdesk Support Technician to provide first-line IT support to end users in a fast-paced environment. You will assist with hardware, software, password, email, and connectivity concerns while delivering exceptional customer service.

The role focuses on Windows and Microsoft 365, password resets, and ticket tracking with escalation as needed. Full-time position offering $18–$25 per hour and opportunities to grow in IT.

Qualifikationen

• 1+ year of helpdesk or IT support experience.
• High school diploma or equivalent.
• Experience with Windows operating systems and Microsoft 365 preferred.
• Associate degree or technical training preferred.

Aufgaben

• Respond to and document IT service requests and incidents
• Provide first-level troubleshooting for hardware, software, email, and system issues
• Support Microsoft Windows and Microsoft 365 applications
• Reset passwords and assist with user account support
• Escalate complex technical issues to appropriate IT teams
• Track and update tickets through resolution
• Maintain accurate documentation of issues and solutions
• Deliver professional and timely support to end users

Kenntnisse

Windows OS & Microsoft 365

First-line IT support

Ticketing systems

Strong communication

Ausbildung

High school diploma

Associate degree or technical training

Jobbeschreibung

Helpdesk Support Technician – Tallahassee, FL

$18-$25/hour

We are seeking a customer-focused Helpdesk Support Technician to provide first-line technical support to end users in a fast-paced environment. This role serves as the primary point of contact for IT-related issues and service requests, assisting users with hardware, software, password, email, and connectivity concerns while delivering exceptional customer service.

Responsibilities:

• Respond to and document IT service requests and incidents
• Provide first-level troubleshooting for hardware, software, email, and system issues
• Support Microsoft Windows and Microsoft 365 applications
• Reset passwords and assist with user account support
• Escalate complex technical issues to appropriate IT teams
• Track and update tickets through resolution
• Maintain accurate documentation of issues and solutions
• Deliver professional and timely support to end users

Requirements:

• High school diploma or equivalent
• 1+ year of helpdesk, technical support, customer support, or IT experience
• Familiarity with Windows operating systems and Microsoft 365
• Strong communication, problem-solving, and customer service skills
• Experience using a ticketing system preferred
• Associate degree or related technical training preferred

This is an excellent opportunity for an individual looking to grow their IT career while gaining experience in a collaborative and technology-driven environment.

Location: Tallahassee, FL

Schedule: Full-time

Experience: 1+ year preferred

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