Onsite IT Desk Support Specialist – Tallahassee

My Florida CFO; Tallahassee (FL); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(a) retirement plan

Job summary

State of Florida, Department of Environmental Protection (DEP) OTIS is seeking two OPS Distributed Computer Systems Specialists in Tallahassee to provide second-level desktop support, troubleshoot software and hardware issues, manage accounts, and assist users locally and remotely.

Responsibilities include incident logging, setup of equipment, researching new technologies, and coordinating with Systems staff to resolve connectivity problems.

Qualifications

• Knowledge of computer operations, hardware, procedures, and systems.
• Skilled in the use of computer devices, printers, and scanners.
• Working knowledge of a range of diagnostic utilities.
• Keen attention to detail.
• Highly self-motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Experience in working both independently and in a team-oriented, collaborative environment.
• Ability to lift up to 50 pounds.
• Knowledge/work experience providing technical assistance on software, printers and data bases.

Responsibilities

• Resolve user-reported problems as expertise permits using available tools and following procedures.
• Log, track, route, escalation, and respond to all service requests using standard service desk software.
• Maintain communications with customers throughout the resolution process.
• Record and document all actions taken through the problem-solving process.
• Set up new or existing computer equipment, manage computer accounts, and assist with all other equipment maintenance.
• Research new technologies relevant to duties regarding emerging products or services and make recommendations to supervisor.
• Identify methods/techniques for improving the use of existing hardware and software.
• Attend technical meetings and training sessions to maintain knowledge and skill set.
• Analyze, troubleshoot, and correct individual and office network connectivity problems.
• Coordinate with appropriate Systems staff as required.
• Perform other related tasks as requested

Skills

Computer operations

Printers & scanners

Diagnostic utilities

Attention to detail

Self-motivated

Quick learner

Team collaboration

Lift 50 pounds

Technical assistance

Tools

Service desk software

Windows OS

Networking troubleshooting

Job description

State of Florida, Department of Environmental Protection (DEP) OTIS is seeking two OPS Distributed Computer Systems Specialists in Tallahassee to provide second-level desktop support, troubleshoot software and hardware issues, manage accounts, and assist users locally and remotely.

Responsibilities include incident logging, setup of equipment, researching new technologies, and coordinating with Systems staff to resolve connectivity problems.