Desktop Support Technician I

Remedy Staffing; Tallahassee (FL); On-site; USD 30,000 - 34,000; Full time

Job summary

Remedy Staffing in Tallahassee, FL is seeking a Desk Support Technician I to provide first-level IT support for desktops, laptops, printers, and mobile devices. You will diagnose and resolve hardware and software issues, assist with setup and configuration, and help users with day-to-day technical needs.

The role requires a high school diploma and 1+ year in desktop support, with experience in Windows environments and Microsoft 365.

Qualifications

• 1+ year of desktop support, help desk, or IT support experience.
• Experience with Windows operating systems and Microsoft 365.
• Strong customer service and communication skills.

Responsibilities

• Provide desktop and technical support to end users
• Troubleshoot hardware, software, printer, and connectivity issues
• Install, configure, and maintain workstations and peripherals
• Support Microsoft Windows and Microsoft 365 environments
• Document incidents and resolutions in the ticketing system
• Escalate complex issues when appropriate
• Travel between local sites as needed

Skills

Desktop support

Customer service

Communication

Troubleshooting

Education

High school diploma

Associate degree preferred

Tools

Windows OS

Microsoft 365

Job description

Desk Support Technician I – Tallahassee, FL

$22-$25/hour

Seeking a customer-focused IT professional to provide first-level technical support for desktop computers, laptops, printers, mobile devices, and related technology. This role is responsible for troubleshooting hardware and software issues, installing and configuring equipment, supporting Microsoft applications, documenting service requests, and assisting end users with day-to-day technical needs.

Responsibilities:

• Provide desktop and technical support to end users
• Troubleshoot hardware, software, printer, and connectivity issues
• Install, configure, and maintain workstations and peripherals
• Support Microsoft Windows and Microsoft 365 environments
• Document incidents and resolutions in the ticketing system
• Escalate complex issues when appropriate
• Travel between local sites as needed

Requirements:

• High school diploma or equivalent
• 1+ year of desktop support, help desk, or IT support experience
• Experience with Windows operating systems and Microsoft 365
• Strong customer service and communication skills
• Valid driver's license and reliable transportation
• Associate degree in a related field preferred