IT Service Desk Analyst I - Fast-Paced Tech Support

Florida State University; Tallahassee (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Florida State University is seeking a Service Desk Analyst I to join the ITS Campus Team in Tallahassee. You will provide front-line IT support for faculty, staff, and students, perform initial triage, resolve simple issues, and document actions in the help desk system.

Ideal candidates have a high school diploma or equivalent with hands-on IT help desk experience, strong customer service skills, and familiarity with ticketing tools such as Salesforce and TeamDynamix.

Qualifications

• High school diploma or equivalent with two years' IT-related experience.
• Experience in a fast-paced IT help desk environment.
• Familiarity with ticketing systems such as Salesforce and TeamDynamix.

Responsibilities

• Provide initial triage and troubleshooting of hardware and software issues.
• Document actions in the help desk system and communicate solutions to end users.
• Escalate complex issues to appropriate teams.
• Support classrooms, labs, and multimedia equipment.

Skills

IT help desk

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Salesforce

TeamDynamix

Job description

Florida State University is seeking a Service Desk Analyst I to join the ITS Campus Team in Tallahassee. You will provide front-line IT support for faculty, staff, and students, perform initial triage, resolve simple issues, and document actions in the help desk system.

Ideal candidates have a high school diploma or equivalent with hands-on IT help desk experience, strong customer service skills, and familiarity with ticketing tools such as Salesforce and TeamDynamix.