IT Help Desk Technician - On-Site in Tallahassee

The Florida Bar; Tallahassee (FL); On-site; USD 37,000 - 45,000; Full time

Job summary

The Florida Bar in Tallahassee, FL is seeking an Information Technology Operations staff member to provide Tier 1 support for software, hardware, and network issues in a busy in‑office call center.

You will diagnose problems, guide users through solutions, document actions in the incident system, and coordinate with vendors for repairs while maintaining strong customer service and ensuring timely resolutions during standard business hours.

Qualifications

• High School Diploma or equivalent.
• 1+ years of experience with Windows, Office, and IBM Lotus Notes.
• Familiarity with Windows applications/utilities; prior customer service experience.

Responsibilities

• Provide Tier 1 IT support in a call center environment.
• Research and troubleshoot issues to determine the most effective resolution.
• Elevate complex/high priority issues to appropriate support groups.
• Record required information in the IT Service Desk Ticket System.
• Update tickets with activities and close upon resolution.
• Verify solution effectiveness through follow-up.
• Deliver, tag, set up, and configure end-user hardware, software, and peripherals.
• Coordinate timely repair under third-party vendor maintenance agreements.
• Perform minor desktop hardware repair; install LAN cabling and equipment as needed.
• Maintain technical competence through continued education.
• Work on IT Service Desk projects as assigned.

Skills

Effective customer service

Hardware, software & network Troublesh

PC peripheral troubleshooting

Microsoft Windows Operating Systems

Microsoft Office

Web Browsing

Education

High School Diploma (or its equivalency)

Job description

The Florida Bar in Tallahassee, FL is seeking an Information Technology Operations staff member to provide Tier 1 support for software, hardware, and network issues in a busy in‑office call center.

You will diagnose problems, guide users through solutions, document actions in the incident system, and coordinate with vendors for repairs while maintaining strong customer service and ensuring timely resolutions during standard business hours.