Frontline IT & EHR Help Desk Technician

Paycom - ATS; Tallahassee (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Generous paid time off

Paid holidays

Flexible Spending Account

Continuing Education benefits

Job summary

Centurion seeks a Technical Support Specialist I to join our IT Team in Tallahassee, FL. This role provides first-level technical support to end users, handling tickets by phone and email and resolving issues with PCs, software, printers, and network connectivity.

Ideal candidates have 1-2 years IT helpdesk experience, familiarity with AD, DNS/DHCP, Office 365, Windows OS deployment, and remote desktop tools. Eligible for ITIL/CompTIA certs with onboarding training and career growth.

Qualifications

• 1–2 years providing IT support to end users.
• Understanding of DNS, DHCP and basic connectivity troubleshooting.
• Experience with AD administration, Group Policy, and AD topologies.
• Experience with Office 365 administration.
• General knowledge of electronics, PC architecture and operating systems.
• Experience with Windows OS deployment and remote support tools.
• Proficiency with diagnostic utilities and basic log analysis.
• Willingness to obtain ITIL Foundation, CompTIA A+ and CompTIA Net+ within designated timeframe.

Responsibilities

• Troubleshoot and resolve computer, printer, software, and network issues.
• Provide first-level IT support to end users via phone and email.
• Document issues and resolutions in the ticketing system.
• Assist with basic PC deployment and maintenance.

Skills

DNS/DHCP networking

AD administration

Office 365 administration

Windows operating systems

Remote Desktop

Printer troubleshooting

Network connectivity troubleshooting

Excellent communication

Education

Associate degree in IT

Tools

Active Directory

Office 365

PsExec

Job description

Centurion seeks a Technical Support Specialist I to join our IT Team in Tallahassee, FL. This role provides first-level technical support to end users, handling tickets by phone and email and resolving issues with PCs, software, printers, and network connectivity.

Ideal candidates have 1-2 years IT helpdesk experience, familiarity with AD, DNS/DHCP, Office 365, Windows OS deployment, and remote desktop tools. Eligible for ITIL/CompTIA certs with onboarding training and career growth.