On-Site IT Support Technician — Helpdesk & Cloud Troubleshooter

Jobtailor

Gold River (CA)

On-site

USD 55,000 - 70,000

Full time

5 days ago

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Job summary

Jobtailor in California is seeking an on-site IT Helpdesk Specialist to provide first-line support for client software, OS, network, and hardware issues at Gold River and nearby Sacramento. You will respond to requests via remote tools, manage tickets in ConnectWise, install servers and firewalls, and document procedures.

The role requires strong communication and ability to work independently and in a team.

Qualifications

Client on-sites are required; must live near Gold River and/or Sacramento.
Basic understanding of network setups and configurations.
Experience in IT services is a plus.
Proficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint).
Ability to work independently and meet multiple deadlines.
Strong written and verbal communication.
Professionalism, attention to detail and teamwork.

Responsibilities

Provide helpdesk support and resolve client problems.
Monitor and respond to helpdesk requests via remote administration tools.
Monitor the Service Desk queue and process assigned tickets.
Utilize and maintain the ConnectWise ticketing and CRM system.
Document internal procedures.
Follow SOPs for escalation procedures.
Troubleshoot Microsoft 365 and other cloud-based suites.
Provide first-level support for client software, OS, network, and hardware issues.
Meet required performance metrics and utilization targets.
Visit client sites to provide on-site technical support.
Install servers and firewalls.
Prioritize support requests.
Troubleshoot, resolve, and elevate server and networking issues as needed.
Maintain customer satisfaction and accurate documentation.