Associate IT Service Desk Technician

GILLIG; Hayward (CA); On-site; USD 37,000 - 51,000; Part time

Job summary

GILLIG in Hayward, California is seeking an Associate IT Service Desk Technician to administer end user profiles, email, workstation, phone and installed applications. This on-site, temporary, part-time role (20 hours) reports to the Senior Manager of IT.

You will be the first point of contact for technical issues, assist with second-tier support, and help create and maintain a knowledge base for problem resolution while ensuring data security.

Qualifications

• Minimum 1 year of Service Desk experience.
• BA/BS in Computer Science or related field preferred.
• Customer service oriented.
• Calm under pressure.
• Proficiency in English (verbal and written).
• Ability to diagnose and resolve technical issues.
• Good understanding of office applications, computer systems, network systems, telecommunication systems and mobile devices.
• Working knowledge of application security, understanding of vulnerabilities and countermeasures.

Responsibilities

• Maintain and install workstations, ensuring maximum uptime with minimal rework
• Create and maintain user profiles in Active Directory and application repositories
• Create and maintain accurate knowledge base for problem resolution
• Maintain and close IT Tickets within target time and follow up to ensure issues are completely resolved
• Install and maintain applications
• Ensure sensitive information is secured
• Provide feedback and ideas on improving IT Services

Skills

Service Desk

Customer service

English proficiency

Issue diagnosis

Office apps

IT systems knowledge

Application security awareness

Education

BA/BS in Computer Science or related field

Job description

We are looking for an Associate IT Service Desk Technician who will administer all aspects of GILLIG's end user profile, email, workstation, phone and installed applications. They will assist with Technical Support and Senior System Administration staff problems/issues that have been raised to second-tier support. Under direct supervision, they serve as first point of contact for technical issues and questions as well as users needing technical support.

This is an on-site, temporary, part-time (20 hours) position located in our Hayward, California office and reports to the Senior Manager of IT.

IN THIS ROLE YOU WILL

• Maintain and Install workstations, ensuring maximum uptime with minimal rework
• Create and maintain user profiles in Active Directory and application repositories
• Create and maintain accurate knowledge base for problem resolution
• Maintain and close IT Tickets within target time and follow up to ensure issues are completely resolved
• Install and maintain applications
• Ensure sensitive information is secured
• Provide feedback and ideas on improving IT Services

BASIC QUALIFICATIONS

• Minimum 1 year of Service Desk experience
• BA/BS in Computer Science or related field (preferred)
• Customer Service oriented
• Calm under pressure
• Proficiency in English (both verbal and written)
• Ability to diagnose and resolve technical issues
• Good understanding of office applications, computer systems, network systems, telecommunication systems and mobile devices
• Working knowledge of application security, understanding of vulnerabilities and countermeasures

WORK ENVIRONMENT

• Ability to lift 25 lbs.
• Prolonged periods of sitting/standing at a desk and working on a computer
• Regularly required to sit, stand, and walk and occasionally kneel or squat
• The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.
• Must be able to navigate manufacturing environment, comfortable around heavy machinery, tools, etc.
• Must be able to wear Personal Protective Equipment, (i.e. safety glasses, bump caps, hearing protection, etc.)

EXPECTED COMPENSATION

$26.85 - $36.85/hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GILLIG is committed to providing equal opportunities to all employees and applicants for employment. We are committed to creating an inclusive and diverse workplace that values and respects the unique talents, experiences, and perspectives of our employees and the people we serve. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, pregnancy, gender identity or any other characteristic protected by law.