Part-Time IT Service Desk Technician — Remote & Growth

ITH.; San Francisco (CA); Hybrid; USD 34,440 - 48,216; Part time

Benefits offered by this job

Flexible remote work environment

Opportunity to learn from experienced IT professionals

Exposure to modern cloud-based technologies

Collaborative and supportive team culture

Job summary

ITH. in San Francisco is seeking a Junior Service Desk Technician for a part-time contractor role. This position is perfect for someone early in their IT career, focusing on troubleshooting technical issues and assisting employees.

Responsibilities include providing technical support via email, managing support tickets, and configuring devices. Ideal candidates will possess IT support experience and strong troubleshooting skills, with opportunities for growth in a collaborative environment.

Qualifications

• 2+ years of experience in IT Support, Service Desk, or Help Desk roles.
• Basic understanding of Windows and macOS operating systems.
• Familiarity with Microsoft 365 and/or Google Workspace.
• Knowledge of networking fundamentals (Wi-Fi, VPN, DNS, TCP/IP).

Responsibilities

• Provide first-level technical support via email, chat, and video calls.
• Troubleshoot hardware, software, networking, and account access issues.
• Manage and resolve support tickets in a timely manner.
• Assist with user onboarding and offboarding processes.
• Configure laptops, workstations, and peripheral devices.

Skills

IT Support experience

Troubleshooting

Communication skills

Working independently

Tools

Jira Service Management

Zendesk

Freshservice

ServiceNow

Job description

ITH. in San Francisco is seeking a Junior Service Desk Technician for a part-time contractor role. This position is perfect for someone early in their IT career, focusing on troubleshooting technical issues and assisting employees.

Responsibilities include providing technical support via email, managing support tickets, and configuring devices. Ideal candidates will possess IT support experience and strong troubleshooting skills, with opportunities for growth in a collaborative environment.