IT Service Desk

Experis Austria; Renton (WA); On-site; USD 21,000 - 41,000; Full time

Job summary

Experis is seeking an IT Service Desk professional to join our onsite support team in Renton, WA. You will provide desktop and technical support to end users in a fast-paced environment, troubleshooting Windows issues and assisting with AD and MFA-related tasks.

The role requires strong communication skills, independent work capability, and a proactive attitude suitable for a corporate IT setting.

Qualifications

• 3+ years of Service Desk, Desktop or End User Support experience.
• Strong troubleshooting across Windows devices and common IT issues.
• Experience with AD, Microsoft 365, hardware deployment and MFA issues.

Responsibilities

• Provide onsite desktop and technical support to end users in a fast-paced environment.
• Troubleshoot hardware, software, and connectivity issues efficiently.
• Perform device deployments, workstation setups, and hardware onboarding processes.
• Support Microsoft 365 applications and assist users with account management.
• Manage Active Directory user accounts and support MFA issues.

Skills

Windows troubleshooting

End user support

Onsite support

Customer service

Tools

Active Directory

Microsoft 365

MFA troubleshooting

Job description

Our client, is seeking an IT Service Desk professional to join their team. As an IT Service Desk technician, you will be part of the support operations supporting onsite end users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive attitude, which will align successfully in the organization.

Job Title:

IT Service Desk

Location:

Renton, WA

Pay Range:

$15-30 per hour W2

What's the Job?

• Provide onsite desktop and technical support to end users in a fast-paced environment
• Troubleshoot hardware, software, and connectivity issues efficiently
• Perform device deployments, workstation setups, and hardware onboarding processes
• Support Microsoft 365 applications and assist users with account management
• Manage Active Directory user accounts and support Multi-Factor Authentication (MFA) issues

What's Needed?

• At least 3+ years of Service Desk, Desktop Support, or End User Support experience
• Strong troubleshooting skills across Windows devices and common IT issues
• Experience with Active Directory, Microsoft 365, hardware deployment, and mobile device troubleshooting
• Ability to work independently with minimal supervision
• Excellent communication and customer service skills

What's in it for me?

• Opportunity to support a dynamic onsite environment in Renton, WA
• Gain experience working with Microsoft 365 and Active Directory in a corporate setting
• Collaborate with a dedicated IT support team and broaden your technical skills
• Work in a role that values independence and proactive problem-solving

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions. Experis is a global leader in technology services and part of the ManpowerGroup family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.