Onsite Technical Support

Experis Technology Group; San Francisco (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical plans

Dental Plan

Vision Plan

Weekly Pay

401(k) with Match

Job summary

Experis is seeking an Onsite Technical Support in San Francisco to join the Operations Department supporting the Service Delivery team.

The ideal candidate will have strong problem-solving and communication skills, with a proactive attitude to maintain high customer satisfaction and operational excellence on-site.

Qualifications

• High School Diploma or GED required.
• Typically 2–5 years of related work experience.
• Experience managing consumables and inventory at customer sites; toner, paper, etc.
• Experience clearing paper jams and assisting end users with device functionality.
• Strong coordination with support teams and reporting dissatisfaction to appropriate channels.

Responsibilities

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms/applications using established protocols.
• Identify incident trends for escalation, adhering to timeframes and protocols.
• Conduct routine installations and configurations and assemble/integrate system products per standard protocols.
• Respond to service, product, technical, and customer-relations inquiries to ensure high customer satisfaction.
• Execute scripted change management activities, following incident, change, and problem management processes.

Skills

Inventory management

End-user support

Problem solving

Communication

Education

High School Diploma/GED

Job description

Our client, a leading provider of print and document management solutions, is seeking a Onsite Technical Support to join their team. As a Onsite Technical Support, you will be part of the Operations Department supporting the Service Delivery team. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Onsite Technical Support

Location: San Francisco, CA

Pay Range: 29.00

What's the Job?

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms/applications using established protocols.
• Identify incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.
• Conduct routine installations and configurations and proficiently assemble and integrate system/products, all in accordance with standard protocols.
• Respond to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction.
• Execute approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance.

What's Needed?

• High School Diploma/General Education Diploma (GED) or higher secondary education or demonstrated competence.
• Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.
• Ability to manage consumable inventory, replace toner/consumables/paper, and ensure adequate supplies at customer sites.
• Experience in clearing paper jams and assisting end users with device functionality.
• Strong coordination skills with support teams and reporting customer dissatisfaction to appropriate channels.

What's in it for me?

• Opportunity to work onsite in a dynamic environment supporting innovative print solutions.
• Gain valuable experience in technical support and customer service.
• Be part of a collaborative team committed to operational excellence.
• Contribute to customer satisfaction and operational success.
• Work in a role that offers growth and development within a supportive organization.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.