IT Service Delivery Analyst

AMETEK; Streetsboro (OH); On-site; USD 60,000 - 70,000; Full time

Job summary

AMETEK, Inc. is seeking an IT Service Delivery Analyst to provide hands‑on technical support and infrastructure assistance across multiple manufacturing and office locations.

You will resolve day‑to‑day hardware, software, network, and access issues; deploy and support endpoints; assist with local server and network infrastructure; and participate in technology projects that improve reliability, security, and efficiency of IT operations.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent education and relevant experience.
• 3–5 years of hands‑on IT support experience involving endpoints, users, and basic infrastructure.
• Experience supporting Microsoft 365 and Windows 11.
• Experience troubleshooting computer hardware, software, LAN, wireless, VPN, and peripheral issues.
• Working knowledge of Active Directory, Group Policy, endpoint management, and user‑access administration.
• Strong customer‑service, troubleshooting, communication, and documentation skills.
• Ability to work independently while collaborating effectively with a distributed IT team.
• Willingness to travel approximately 25%.
• Ability to lift and move equipment weighing up to 30 pounds as needed.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision‑making, work quality, and to reduce costs.

Responsibilities

• Provide responsive on‑site and remote technical support for employees across multiple manufacturing and office locations.
• Diagnose and resolve hardware, software, connectivity, printing, mobile‑device, and access issues, escalating complex problems when appropriate.
• Configure, deploy, maintain, and replace computers, peripherals, mobile devices, and approved software.
• Support Microsoft 365, Windows 11, Active Directory, Group Policy, Microsoft Intune, and related identity and endpoint‑management services.
• Assist with the administration, monitoring, patching, and maintenance of local server, network, wireless, and endpoint environments.
• Support LAN, wireless, VPN, switching, DNS, DHCP, and other site connectivity services.
• Participate in server refreshes, workstation migrations, network deployments, platform upgrades, and other infrastructure projects.
• Maintain accurate asset, inventory, support, and technical documentation.
• Train end users on approved technologies and create practical support documentation.
• Identify opportunities to standardize or automate recurring support and administrative activities.
• Collaborate with business users, vendors, and IT colleagues to resolve issues and implement technology solutions.
• Travel to supported facilities as required, approximately 25%.

Skills

IT support

Customer service

Troubleshooting

Communication

Documentation

Independent work

Travel willingness

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Equivalent education and relevant experience

Tools

Microsoft Intune

Active Directory

Group Policy

Microsoft 365

Windows 11

IT asset-management platforms

Job description

Job Summary

The IT Service Delivery Analyst provides hands‑on technical support and infrastructure assistance for employees across multiple manufacturing and office locations. The role resolves day‑to‑day hardware, software, network, and access issues; deploys and supports endpoints; assists with local server and network infrastructure; and participates in technology projects that improve the reliability, security, and efficiency of IT operations.

• Provide responsive on‑site and remote technical support for employees across multiple manufacturing and office locations.
• Diagnose and resolve hardware, software, connectivity, printing, mobile‑device, and access issues, escalating complex problems when appropriate.
• Configure, deploy, maintain, and replace computers, peripherals, mobile devices, and approved software.
• Support Microsoft 365, Windows 11, Active Directory, Group Policy, Microsoft Intune, and related identity and endpoint‑management services.
• Assist with the administration, monitoring, patching, and maintenance of local server, network, wireless, and endpoint environments.
• Support LAN, wireless, VPN, switching, DNS, DHCP, and other site connectivity services.
• Participate in server refreshes, workstation migrations, network deployments, platform upgrades, and other infrastructure projects.
• Maintain accurate asset, inventory, support, and technical documentation.
• Train end users on approved technologies and create practical support documentation.
• Identify opportunities to standardize or automate recurring support and administrative activities.
• Collaborate with business users, vendors, and IT colleagues to resolve issues and implement technology solutions.
• Travel to supported facilities as required, approximately 25%.

Essential Duties And Responsibilities

• Provide responsive on‑site and remote technical support for employees across multiple manufacturing and office locations.
• Diagnose and resolve hardware, software, connectivity, printing, mobile‑device, and access issues, escalating complex problems when appropriate.
• Configure, deploy, maintain, and replace computers, peripherals, mobile devices, and approved software.
• Support Microsoft 365, Windows 11, Active Directory, Group Policy, Microsoft Intune, and related identity and endpoint‑management services.
• Assist with the administration, monitoring, patching, and maintenance of local server, network, wireless, and endpoint environments.
• Support LAN, wireless, VPN, switching, DNS, DHCP, and other site connectivity services.
• Participate in server refreshes, workstation migrations, network deployments, platform upgrades, and other infrastructure projects.
• Maintain accurate asset, inventory, support, and technical documentation.
• Train end users on approved technologies and create practical support documentation.
• Identify opportunities to standardize or automate recurring support and administrative activities.
• Collaborate with business users, vendors, and IT colleagues to resolve issues and implement technology solutions.
• Travel to supported facilities as required, approximately 25%.

Required Education And Experience

• Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent education and relevant experience.
• 3–5 years of hands‑on IT support experience involving endpoints, users, and basic infrastructure.
• Experience supporting Microsoft 365 and Windows 11.
• Experience troubleshooting computer hardware, software, LAN, wireless, VPN, and peripheral issues.
• Working knowledge of Active Directory, Group Policy, endpoint management, and user‑access administration.
• Strong customer‑service, troubleshooting, communication, and documentation skills.
• Ability to work independently while collaborating effectively with a distributed IT team.
• Ability to support remote users and work effectively in manufacturing and office environments.
• Willingness to travel approximately 25%.
• Ability to lift and move equipment weighing up to 30 pounds as needed.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision‑making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI‑generated outputs.

Preferred Education And Experience

• Experience with Microsoft Intune and automated software deployment.
• Familiarity with Windows Server, DNS, DHCP, switching, VLANs, SD‑WAN, and enterprise wireless technologies.
• Experience with IT asset‑management and service‑management platforms.
• Experience supporting mobile devices and cloud‑based telecommunications systems.
• Previous experience supporting a manufacturing or multi‑site enterprise environment.
• Experience participating in infrastructure upgrades, migrations, and technology deployments.

Compensation

Employee Type: Salaried

Currency: USD

Salary Minimum: 60,000

Salary Maximum: 70,000

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK's competitive benefits, please click here.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].