IT Service Delivery Specialist

Kearny Bank; Fairfield (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Kearny Bank is seeking an IT Help Desk/Technical Support specialist in New Jersey to diagnose and resolve hardware, software, and network issues for employees. You will install, configure, and maintain workstations and peripherals, while guiding users and documenting resolutions.

The role emphasizes strong communication, problem-solving, and customer service skills with opportunities to impact workplace technology reliability. Travel within bank locations may be required.

Qualifications

• Bachelor’s degree in information technology, computer science or a related field preferred.
• Minimum of 1 year of experience in a help desk, service desk or technical support function troubleshooting end-user workstations, hardware and software.
• CompTIA A+ certification preferred.
• Experience troubleshooting Windows operating systems and hardware and software compatibility issues required.
• ServiceNow experience preferred.
• PowerShell scripting experience preferred.
• Proficiency with Microsoft Office Suite applications required.
• Excellent written and verbal communication skills with the ability to communicate technical information clearly to employees at varying levels of technical proficiency.
• Excellent analytical and problem-solving skills.
• Strong customer service skills.

Responsibilities

• Respond to end-user support requests and diagnose and resolve hardware, software, network connectivity and system access issues.
• Install, configure, maintain and troubleshoot end-user computers, peripherals, software and other workplace technology.
• Document support requests, resolutions and recurring issues and escalate incidents to appropriate IT personnel when additional technical expertise or intervention is required.
• Process and maintain documentation related to requests for changes to user access rights and assist with approved access changes in accordance with established procedures.
• Support employee onboarding and offboarding activities, including workstation setup, hardware and software provisioning and system access changes.
• Provide technical guidance and assistance to employees in the use of Bank hardware, software and technology resources.
• Monitor assigned service requests through resolution and provide timely status updates to users, as appropriate.
• Maintain accurate equipment, configuration and support documentation in accordance with established IT procedures.
• Identify recurring technical issues and communicate trends and opportunities to improve service and system reliability to appropriate IT staff.

Skills

Excellent communication

Analytical problem-solving

Customer service

Education

Bachelor’s degree in information technology or related field

Tools

PowerShell

ServiceNow

Microsoft Office

Job description

Kearny Bank is seeking an IT Help Desk/Technical Support specialist in New Jersey to diagnose and resolve hardware, software, and network issues for employees. You will install, configure, and maintain workstations and peripherals, while guiding users and documenting resolutions.

The role emphasizes strong communication, problem-solving, and customer service skills with opportunities to impact workplace technology reliability. Travel within bank locations may be required.