Bank IT Support Specialist - User & Device Expert

Century Savings Bank; Vineland (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO & Sick time

Paid holidays

Life insurance

401k with employer match

Job summary

Century Savings Bank is seeking an IT Support Specialist to serve as the Bank's primary intake for routine technology support requests and to ensure reliable delivery of customer service in line with bank policies and regulations.

You'll provide first-level support for workstations, printers, devices, and standard applications, document work in the service desk, escalate where needed, and assist with asset management, access administration, and basic device deployment.

Responsibilities

• Serves as primary contact for routine tech support requests via phone, email, service desk, or in person.
• Provides first-level support for workstations, laptops, printers, scanners, telephones, mobile devices, conference tech, and standard apps.
• Supports branch equipment and coordinates on-site repairs.
• Assists and trains Bank personnel on hardware, software, and collaboration tools.
• Communicates status and resolution to users and documents work for others.
• Escalates technical matters beyond scope and coordinates with third-party vendors.
• Manages user accounts per approved requests and performs access changes.
• Deploys and images workstations and maintains asset inventory.
• Performs operational checks, backup and security tasks, and documents compliance activities.
• Reports security incidents and supports audits; maintains internal documentation.

Job description

Century Savings Bank is seeking an IT Support Specialist to serve as the Bank's primary intake for routine technology support requests and to ensure reliable delivery of customer service in line with bank policies and regulations.

You'll provide first-level support for workstations, printers, devices, and standard applications, document work in the service desk, escalate where needed, and assist with asset management, access administration, and basic device deployment.