IT Service Delivery Pro with ITIL & DoD Clearance

Leidos Inc; New Orleans (LA); On-site; USD 59,000 - 107,000; Full time

Job summary

Leidos is seeking a seasoned IT Service Management professional to apply ITIL-based processes across the enterprise, ensuring timely incident resolution and high system availability.

The role includes incident, problem, change, and availability management, partnering with internal teams to deliver high-quality IT services and governance, with opportunities to mentor staff and lead end-to-end IT initiatives.

Qualifications

• ITIL certified required
• IAT II certification required
• DoD Secret Clearance required
• Experience with hardware or software asset management

Responsibilities

• Apply ITIL-based ITSM processes to design, deploy, and sustain high quality, highly available solutions.
• Provide Incident, Problem, Change, and Availability Management.
• Ensure IT has rigorous processes and reporting to deliver high availability, quality, value, flexibility, and visibility.
• Coaches and reviews the work of junior staff and collaborates with internal experts to solve complex problems.

Skills

Incident management

Problem management

Change management

Asset management

Education

ITIL certification

IAT II certification

Active DoD Secret Clearance

High School Diploma

Job description

Leidos is seeking a seasoned IT Service Management professional to apply ITIL-based processes across the enterprise, ensuring timely incident resolution and high system availability.

The role includes incident, problem, change, and availability management, partnering with internal teams to deliver high-quality IT services and governance, with opportunities to mentor staff and lead end-to-end IT initiatives.