IT Service Delivery Consultant, Mid

Leidos LLC; New Orleans (LA); On-site; USD 59,000 - 107,000; Full time

Job summary

Leidos is seeking a skilled IT Service Management professional to ensure the enterprise-wide application of ITIL-based processes for timely incident resolution and high availability. You will manage incidents, problems, changes, and availability while coaching junior staff and coordinating with client teams to deliver high-quality, reliable solutions.

The role requires a DoD Secret Clearance, ITIL and IAT II certifications, and hands-on experience with hardware or software asset management, with

Qualifications

• High School Diploma and a minimum of 4 years of relevant experience.
• Active DoD Secret Clearance.
• ITIL certification required.
• IAT II certification required.
• Experience with Hardware (HW) or Software (SW) asset management.

Responsibilities

• Apply ITIL-based IT Service Management processes across the enterprise to ensure timely incident resolution and high availability.
• Provide Incident, Problem, Change, and Availability Management to meet business objectives.
• Develop and sustain rigorous process definitions and reporting for high availability and governance.
• Lead and coach lower-level staff; communicate with internal and client project teams.
• design, deploy, and sustain high-quality solutions in collaboration with internal experts.

Skills

ITIL certification

IAT II certification

DoD Secret Clearance

Hardware asset management

Software asset management

Incident management

Problem management

Change management

Education

High School Diploma

Job description

The selected candidate will be responsible for ensuring the internal processes related to Information Technology (IT) Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. Additional job duties and responsibilities include: Leverage processes, utilizing ITIL best practices, to ensure the IT organization designs, deploys, and sustains high quality, highly available solutions that align with business and IT strategic objectives. Provide Incident, Problem, Change, and Availability Management. Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility, and visibility to the organization. Works independently to achieve day-to-day objectives with significant impact on operational results or project deliverables. Responsible for entire projects or processes within a technical area. Typically responsible for coaching and reviewing the work of lower-level technical staff. Develops technical solutions that require collaboration with internal experts, deep analyses and understanding of impact on end-product/solution. Develops solutions to technical problems and issues that are unclear and require deep technical knowledge. Communicates with internal and client project team members. Works to influence team members regarding solution design, process and/or approaches

At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Basic Qualifications

• High School Diploma and a minimum of 4 years of relevant experience
• Active DoD Secret Clearance
• ITIL certification required
• IAT II certification required
• Experience with Hardware (HW) or Software (SW) asset management.

Pay Range

Pay Range $59,150.00 - $106,925.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Original Posting

September 16, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.