Pentagon Service Desk Technician – TS/SCI Clearance

Leidos Inc; Arlington (VA); On-site; USD 52,000 - 94,000; Full time

Job summary

Leidos is hiring a Service Desk Technician to support the Army MI Enterprise from the Pentagon in Arlington, VA. The role requires an active TS/SCI clearance and hands-on ITIL-aligned service desk support across Microsoft environments.

Responsibilities include Tier I/II incident resolution, ticket documentation, account management, remote troubleshooting, and contributing to SOPs within a dynamic team. Active security certifications and timely readiness for MTA/MCSA-Win11 are expected.

Qualifications

• Active DoD TS/SCI security clearance required.
• Hardware, software, and Microsoft Windows applications experience in a Windows environment.
• DoD IAT Level II certification such as Security+CE.
• Ability to obtain MTA/MCSA-Win11 within 90 days of hire.

Responsibilities

• Provide Tier I/II incident resolution for hardware, software, and applications.
• Resolve incidents on first contact when possible.
• Document incident resolution in ticketing tools (Remedy/ServiceNow).
• Install system-wide software and tune performance.
• Set up administrator/service accounts and manage user access.
• Schedule videoconferences and provide remote troubleshooting.
• Contribute to standard operating procedures and change management.
• Provide courteous customer service.

Skills

DoD TS/SCI clearance

Windows environment

Security+CE (IAT II)

MTA/MCSA-Win11 readiness

High School diploma + 5+ years

Education

High School diploma or equivalent + 5+ years

Job description

Leidos is hiring a Service Desk Technician to support the Army MI Enterprise from the Pentagon in Arlington, VA. The role requires an active TS/SCI clearance and hands-on ITIL-aligned service desk support across Microsoft environments.

Responsibilities include Tier I/II incident resolution, ticket documentation, account management, remote troubleshooting, and contributing to SOPs within a dynamic team. Active security certifications and timely readiness for MTA/MCSA-Win11 are expected.