Deputy Operations Manager, Enterprise IT & Incident Response

Leidos LLC; Alexandria (VA); On-site; USD 131,000 - 237,000; Full time

Job summary

Leidos seeks a Deputy Operations Manager to lead a diverse IT Systems team supporting enterprise infrastructure for a DoD customer. You will coordinate outages, drive incident resolution, and align with Engineering and Cyber Security to minimize risk while guiding staff through standardized procedures.

The role emphasizes cross-functional leadership, policy development, and performance analytics within a large, multi-enclave environment.

Qualifications

• Experience briefing military/government leadership.
• Knowledge of IC IT standards and best practices.
• Experience with problem management and root cause analysis.

Responsibilities

• Oversee work of IT System Administrators supporting infrastructure systems.
• Coordinate response to service outages and track restoration efforts.
• Develop policies to ensure teams follow standardized procedures.

Skills

Military/government briefing

IC IT standards

Problem management

Root cause analysis

Time management

Communications

Team leadership

Project management

ITSM

DoDAF

RMF

Change management

Security+ / DoD 8570

TS/SCI clearance

Education

Bachelor's degree + 12+ years

Master’s degree + 10+ years

Associate's + 14+ years

High School Diploma + 16+ years

Tools

ServiceNow

ITSM tooling

Job description

Leidos seeks a Deputy Operations Manager to lead a diverse IT Systems team supporting enterprise infrastructure for a DoD customer. You will coordinate outages, drive incident resolution, and align with Engineering and Cyber Security to minimize risk while guiding staff through standardized procedures.

The role emphasizes cross-functional leadership, policy development, and performance analytics within a large, multi-enclave environment.