IT Service & Asset Management Lead (Remote)

Centene Corporation; North Carolina; Remote; USD 103,000 - 191,000; Full time

Job summary

Centene Corporation seeks a senior leader to head IT service operations and the enterprise Software Asset Management team. You will oversee ITSM strategies, disaster recovery planning, and the reliability of services across major tools such as Flexera, with a focus on cost optimization and audit readiness. This is a remote position in the United States.

You must be authorized to work in the U.S. without sponsorship.

Qualifications

• Bachelor's degree and 5+ years of related experience.
• Equivalent experience accepted per the job description.

Responsibilities

• Develops strategy and plan for the implementation and development of policies and procedures to ensure consistently high levels of quality and availability.
• Defines and maintains service operations KPI metrics.
• Oversees the planning, hosting, and deployment of key operational activities for IT service and support teams to reduce service volume activity and ensure consistent response practices.
• Oversees operational activities per standard operating procedures such as batch processing, backup/recovery jobs, system health checks, system reboots, user account management, system patching, etc.
• Oversees enterprise event management tools and their respective maintenance, configuration, integration, and strategies.
• Manages the hiring and training of new and existing staff, conduct performance reviews, provide leadership, technical guidance and coaching to IT Service team members.

Skills

Leadership

ITSM

KPI design

Stakeholder mgmt

Executive comms

Mentoring

Budgeting

Policy design

Education

Bachelor's degree

Tools

Flexera

SolarWinds

SCCM

ITIL

Job description

Centene Corporation seeks a senior leader to head IT service operations and the enterprise Software Asset Management team. You will oversee ITSM strategies, disaster recovery planning, and the reliability of services across major tools such as Flexera, with a focus on cost optimization and audit readiness. This is a remote position in the United States.

You must be authorized to work in the U.S. without sponsorship.