Senior IT Service & Asset Management Lead

Centene Corporation; California; Remote; USD 103,000 - 191,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off + holidays

Remote/hybrid/field or office work

Job summary

Centene Corporation is seeking a senior IT service operations leader to drive planning, development, and maintenance of enterprise ITSM functions across the organization. The role oversees major system management and event tools, KPI tracking, disaster recovery planning, and staff leadership to ensure reliable service delivery.

The position emphasizes collaboration with Procurement, Finance, Legal, and IT stakeholders, with a remote US-based work arrangement and a focus on cost optimization and

Qualifications

• Bachelor's degree and 5+ years of related experience.
• ITIL Foundations v3 required.
• Experience with enterprise IT service operations and governance.

Responsibilities

• Lead and supervise IT service operations teams to ensure high availability.
• Develop and monitor ITSM KPIs and operational performance standards.
• Oversee event management tools, maintenance, and integration strategies.
• Manage staff hiring, training, performance reviews, and coaching.
• Oversee budgeting, forecasting, and reporting for service operations.
• Ensure policy compliance and continuous improvement of processes.

Skills

Leadership

Team management

Communication

Coaching

Negotiation

Education

Bachelor's degree

Equivalent experience

Tools

SolarWinds

Microsoft System Center

Active Directory

UNIX/Linux

Job description

Centene Corporation is seeking a senior IT service operations leader to drive planning, development, and maintenance of enterprise ITSM functions across the organization. The role oversees major system management and event tools, KPI tracking, disaster recovery planning, and staff leadership to ensure reliable service delivery.

The position emphasizes collaboration with Procurement, Finance, Legal, and IT stakeholders, with a remote US-based work arrangement and a focus on cost optimization and