Remote IT Service Operations & Asset Management Lead

Centene Corporation; United States; Remote; USD 103,000 - 191,000; Full time

Benefits offered by this job

Health insurance

401K + stock plan

Tuition reimbursement

Paid time off

Remote work flexibility

Job summary

Centene Corporation seeks an IT Service Operations leader to direct planning, development, and maintenance of the enterprise ITSM function. You will oversee major system management and event tools, set performance standards, and collaborate with disaster recovery and business continuity teams to ensure reliable services across the organization.

Responsibilities include defining KPI metrics, guiding resource hiring and training, managing budgets, and driving governance for policy, automation, and

Qualifications

• Requires a Bachelor's degree and 5+ years of related experience.
• Equivalent experience through accomplishments reflecting level of this position.

Responsibilities

• Lead strategy for policies to ensure high quality and availability.
• Define and maintain service operations KPI metrics.
• Oversee IT service and support activities to reduce volume and ensure consistent response.

Skills

ITSM leadership

Windows Server

Active Directory

UNIX/Linux

ITIL framework

SolarWinds

System Center

Education

Bachelor's degree

Tools

Flexera SAM

SAM platform

SolarWinds

System Center

Job description

Centene Corporation seeks an IT Service Operations leader to direct planning, development, and maintenance of the enterprise ITSM function. You will oversee major system management and event tools, set performance standards, and collaborate with disaster recovery and business continuity teams to ensure reliable services across the organization.

Responsibilities include defining KPI metrics, guiding resource hiring and training, managing budgets, and driving governance for policy, automation, and