IT & Security Support Specialist

CTBK; Town of Amherst (NY); On-site; USD 31,684 - 41,328; Full time

Job summary

A local accounting firm in Amherst is seeking an IT & Security Support Technician to provide administrative and client support. This role includes managing client support tickets, scheduling appointments, and procurement of IT resources. The ideal candidate will have strong troubleshooting abilities, effective communication skills, and knowledge in IT systems, with an hourly pay of $23–$30. Join a team committed to diversity and inclusion in the workplace.

Qualifications

• Ability to work effectively under pressure while maintaining attention to detail.
• Knowledge of troubleshooting hardware, software, operating systems, and internet connections.
• Ability to prioritize and make decisions independently in a fast-paced environment.

Responsibilities

• Manage and resolve client support tickets promptly.
• Coordinate appointments with internal teams, clients, and vendors.
• Communicate effectively with vendors and clients to understand issues.

Skills

Troubleshooting hardware and software

Strong interpersonal skills

Effective communication

Detail-oriented and organized

Knowledge of Windows 11 and Server

Ability to work under pressure

Security+, Network+, Microsoft certifications

Job description

A local accounting firm in Amherst is seeking an IT & Security Support Technician to provide administrative and client support. This role includes managing client support tickets, scheduling appointments, and procurement of IT resources. The ideal candidate will have strong troubleshooting abilities, effective communication skills, and knowledge in IT systems, with an hourly pay of $23–$30. Join a team committed to diversity and inclusion in the workplace.