Senior IT Systems Support & Training Specialist

Erie County Medical Center Corporation; Buffalo (NY); On-site; USD 35,376 - 46,287; Full time

Job summary

A healthcare organization in Buffalo is seeking a Senior Technical Assistant in Information Systems. This full-time role involves providing comprehensive technical support to users, diagnosing hardware and software issues, and ensuring efficient use of information systems. Candidates should possess a relevant degree or equivalent experience in technical customer service. Strong communication skills and customer service orientation are a must. The position offers a competitive hourly range of $25.68 - $33.60.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or related field.
• One year of technical customer service experience in desktop, hardware, network and software problem resolution.
• Two years of technical customer service experience with a high school diploma.

Responsibilities

• Provide technical support services to ECMCC system users.
• Diagnose, troubleshoot, and resolve information system problems.
• Install hardware and software as needed.

Skills

Technical support

Troubleshooting

Hardware repair

Customer service

Communication

Education

Bachelor's Degree in Computer Science

Associate’s Degree in Computer Science

High School Diploma with experience

Tools

Microsoft Office

Citrix

Job description

A healthcare organization in Buffalo is seeking a Senior Technical Assistant in Information Systems. This full-time role involves providing comprehensive technical support to users, diagnosing hardware and software issues, and ensuring efficient use of information systems. Candidates should possess a relevant degree or equivalent experience in technical customer service. Strong communication skills and customer service orientation are a must. The position offers a competitive hourly range of $25.68 - $33.60.