IT & Security Support Technician

CTBK; Town of Amherst (NY); On-site; USD 31,684 - 41,328; Full time

Job summary

A local accounting firm in Amherst is seeking an IT & Security Support Technician to provide administrative and client support. This role includes managing client support tickets, scheduling appointments, and procurement of IT resources. The ideal candidate will have strong troubleshooting abilities, effective communication skills, and knowledge in IT systems, with an hourly pay of $23–$30. Join a team committed to diversity and inclusion in the workplace.

Qualifications

• Ability to work effectively under pressure while maintaining attention to detail.
• Knowledge of troubleshooting hardware, software, operating systems, and internet connections.
• Ability to prioritize and make decisions independently in a fast-paced environment.

Responsibilities

• Manage and resolve client support tickets promptly.
• Coordinate appointments with internal teams, clients, and vendors.
• Communicate effectively with vendors and clients to understand issues.

Skills

Troubleshooting hardware and software

Strong interpersonal skills

Effective communication

Detail-oriented and organized

Knowledge of Windows 11 and Server

Ability to work under pressure

Security+, Network+, Microsoft certifications

Job description

IT & Security Support Technician

CTBK is a locally owned and operated full-service accounting firm based in Amherst, NY. With over 150 professionals on our team, we provide assurance, accounting, tax, and business consulting services to businesses and high net worth individuals.

Overview

As an IT & Security Support Technician you will work on the Tech & Security team providing client and administrative support.

Key Responsibilities

• Ticket Resolution – Manage and resolve client support tickets promptly, ensuring accurate documentation and timely follow-up.
• Scheduling – Coordinate appointments with internal teams, clients, and vendors.
• Client Interactions – Communicate effectively with vendors and clients to understand issues, provide solutions, and maintain positive relationships.
• Ordering – Handle procurement of IT hardware, software licenses, and security tools; provide sales quotes to clients.
• Administrative Support – Manage calendars and emails, answer client phone calls, and respond to client requests.

Required Skills

• Ability to work effectively under pressure and meet tight deadlines while maintaining attention to detail and quality of work.
• Knowledge of troubleshooting hardware, peripherals, software, operating systems and internet connections.
• Strong interpersonal skills and effective communication with clients and peers.
• Hands‑on experience diagnosing and resolving basic technical issues.
• Solid knowledge of Windows 11, Windows Server, mobile devices, and printers.
• Strong communication skills, memory of patterns, and interest in problem‑solving.
• Detail‑oriented, thorough with excellent organizational skills.
• Ability to prioritize and make decisions independently in a fast‑paced environment.
• Security+, Network+, Microsoft, or other IT industry‑standard certifications are a plus.
• Knowledge of IT systems, hardware and applications (Windows Servers, VMWare, and networking switches) is a plus.

Pay

$23–$30 per hour

Equal Opportunity Employer

CTBK is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. CTBK makes hiring decisions based solely on qualifications, merit, and business needs at the time.