I.T. Support Specialist

Berkshiredistrictattorney; Pittsfield (MA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

The Berkshire District Attorney’s Office is seeking a reliable IT Support Specialist in Pittsfield, MA. This full-time position focuses on supporting desktop devices and delivering essential end-user training. You will manage user accounts, provide technical support for Windows 11 and Office 365, and maintain security compliance.

Benefits include health, dental, vision, and retirement plans. The salary ranges from $50,000 to $55,000 annually, with potential occasional travel and evening work required.

Qualifications

• Minimum 2 years of relevant IT support experience.
• Strong problem-solving abilities and attention to detail.
• Advanced administration of SharePoint, Teams, OneDrive, Planner, and Microsoft Lists (preferred).
• Hands-on experience with multimedia editing software (preferred).

Responsibilities

• Manage user accounts via Active Directory and Exchange Admin Center.
• Provide Windows 11 and Office 365 training and troubleshooting.
• Maintain security compliance through system patching and antivirus maintenance.
• Diagnose and resolve hardware, software, and network connectivity issues.

Skills

Problem-solving abilities

Communication skills

Attention to detail

Education

Technical certifications or college degrees

Tools

Active Directory

Windows 11

Office 365

VMware

Job description

Position Overview

The Berkshire District Attorney’s Office seeks a highly reliable IT Support Specialist. This role focuses on supporting desktop devices (workstations, laptops, printers, peripherals) and delivering essential end‑user training.

Location: Pittsfield, MA. Requires travel throughout Berkshire County and occasional statewide travel.

Position Type: Full Time.

Benefits include comprehensive Commonwealth benefits (health, dental, vision, PTO, retirement).

Core Responsibilities

• Manage user accounts via Active Directory and Exchange Admin Center.
• Provide Windows 11 and Office 365 training and troubleshooting.
• Build, maintain, and deploy desktop/laptop system images.
• Maintain security compliance through system patching and antivirus maintenance (Ivanti/Symantec).
• Handle procurement, installation, and deployment of new computer equipment.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Coordinate with LAN/WAN administrators to resolve network problems.
• Manage, track, and order hardware/software assets and IT supplies.
• Deliver courtroom media presentation support in partnership with the Communications Specialist.
• Facilitate virtual meetings using Zoom, Microsoft Teams, and WebEx.
• Assist with digital document management, file archiving, and automated forms projects.
• Create, update, and maintain internal IT documentation and procedures.

Qualifications & Requirements

• Minimum 2 years of relevant IT support experience.
• Proven excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to work independently and collaborate within a team.
• Advanced administration of SharePoint, Teams, OneDrive, Planner, and Microsoft Lists (preferred).
• Hands‑on experience with multimedia editing software (preferred).
• Familiarity with virtualization technologies such as VMware (preferred).
• Technical certifications or college degrees are valued but not required for candidates with equivalent deep technical knowledge.
• Must possess a reliable personal vehicle for daily travel.
• Ability to work occasional evenings or weekends as required.
• Ability to lift, move, and carry equipment weighing up to 50 lbs.
• All job offers are contingent upon successful completion of a background check.

Salary

USD $50,000 to $55,000 per year.

Benefits

Comprehensive Commonwealth benefits including medical, dental, vision, paid time off, retirement plan, life and disability insurance, paid parental leave, and paid vacation, personal and sick leave.

EEO Statement

The Berkshire Attorney’s Office is an EEO Employer with a firm commitment to diversity, equity and inclusion in hiring practices.